Assist and educate families in the application process for SNAP and other state benefits in person, via phone, and through virtual appointments both on-site and in the communityDeliver client services from a trauma-informed, strengths based service delivery modelMaintain daily records of all activities and outreach utilizing data and client tracking software and spreadsheets to reach internal goals while meeting metrics set by Feeding TexasFacilitate direct access to to immediate food needs through on-site, client choice

Developed documentation/SOPs to streamline internal processes across the Food Bank Programs departmentGathered information from Partners and 5 internal teams to create external resources, such as calendars, and published the updates on various pages of the websiteProject managed monthly Newsletters and bi-weekly News Blasts on behalf of Partner Agencies and three additional teamsProvided internal support to update service times and contacts across a 250 partner networkProcessed, recorded, tracked and consolidate data across departmental spreadsheets and various databases, such as Salesforce and LuminateUpkeep of program documentation in compliance to TEFAP and USDA

Organized and executed mobile pantry drive-through events that successfully served from 100 to 1,300 households dailyStrategically collected client data, acted as a liaison between the food bank and the community; Answered community inquiries regarding additional resources offered by the food bankQuickly analyzed event turnout, problem solved and made decisions to distribute inventory evenly across households ensuring we met our event benchmarks

Provided exceptional customer service while promoting products to meet monthly quotasProcessed daily teller paperwork and bank depositsUpdated all clerical paperwork and store floor plans to company standards, monthly

Trained over 20 new employees and provided additional guidance after formal trainingCross-trained to preform in various positions based on restaurant needServed every guest upon entry to the moment they left ensuring the best dining experience