Natalie Hadwin

Natalie Hadwin Email and Phone Number

Design Delivery @ HM Revenue & Customs
london, greater london, united kingdom
Natalie Hadwin's Location
Leeds, England, United Kingdom, United Kingdom
Natalie Hadwin's Contact Details

Natalie Hadwin work email

Natalie Hadwin personal email

n/a
About Natalie Hadwin

I am passionate about people centred service design with strong project delivery skills. I am able to work across front to back office processes and across multiple contact channels. Skilled in; user experience research, service design, web form design, customer service, customer relations, complaint management, complaint investigations and policy development. Strongly committed to ensuring we put the customer at the heart of service improvement and process redesign.

Natalie Hadwin's Current Company Details
HM Revenue & Customs

Hm Revenue & Customs

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Design Delivery
london, greater london, united kingdom
Employees:
15979
Natalie Hadwin Work Experience Details
  • Hm Revenue & Customs
    Delivery Manager
    Hm Revenue & Customs Jun 2022 - Present
    Leeds, England, United Kingdom
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  • Leeds City Council
    Development Manager - Service Design Lead
    Leeds City Council Nov 2013 - Jun 2022
    Leeds, United Kingdom
    I manage the delivery of; user centred, end to end, service re-design at Leeds City Council. My work streams include:Development of the initial pathfinder community hubs sites which brought together frontline library, customer service and employment and skills staff to create integrated and accessible services . Development of online services which created financial savings and improved customer & staff experiences for the corporate contact centre.
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  • Leeds City Council
    Customer Relations Manager
    Leeds City Council Aug 2010 - Nov 2013
    Leeds, United Kingdom
    Responsible for the implementation and management of corporate compliments and complaints policy within the Customer Access directorate.
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  • Leeds City Council
    Ombudsman Liaison Officer
    Leeds City Council Jan 2008 - Aug 2010
    Leeds, United Kingdom
    Responsible for the day to day ownership of the management of customer contact with the Local Government Ombudsman
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Natalie Hadwin Skills

Customer Service Customer Relations User Centered Design Service Improvement Business Analysis Local Government Complaint Management Complaint Investigations Customer Engagement Policy Development Web Content

Natalie Hadwin Education Details

Frequently Asked Questions about Natalie Hadwin

What company does Natalie Hadwin work for?

Natalie Hadwin works for Hm Revenue & Customs

What is Natalie Hadwin's role at the current company?

Natalie Hadwin's current role is Design Delivery.

What is Natalie Hadwin's email address?

Natalie Hadwin's email address is na****@****.gov.uk

What schools did Natalie Hadwin attend?

Natalie Hadwin attended The University Of Stirling, Fulneck Girls' School.

What skills is Natalie Hadwin known for?

Natalie Hadwin has skills like Customer Service, Customer Relations, User Centered Design, Service Improvement, Business Analysis, Local Government, Complaint Management, Complaint Investigations, Customer Engagement, Policy Development, Web Content.

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