Planning and coordinating community services activities; qualitative analysis on community development services and key deposits for regulatory reporting, coordinating Community Reinvestment Act (CRA) projects, and facilitating community partnerships with nonprofit organizations and government agencies. Coordinate with nonprofit organizations to assist with grants from regional and national budgetsLiaise with community partners and staff to complete directed projects and initiatives, including fulfilling service commitmentsAssist with affordable down payment assistance programs provided by the Federal Home Loan Bank San Francisco such as WISH/IDEA, AHEAD, local municipalities and state/federal programsLogistics for event sponsorships including logos, corporate signage, and creating advertisementsMonitor donor and sponsor benefits to ensure appropriate recognition via nonprofit websites, newsletters, event invites, etc.Represent the Bank at various community functions and events, including providing assistance with ad hoc and special eventsMonthly reporting and review of regional and department volunteer goals across the enterprise to advise management of volunteering shortfallsMaintain and update the Eagle Cares webpage with current volunteer opportunities; oversee communication with Cybergrants staff as needed to address functionalityProcess CRA-qualified donations and track the donation/sponsorship timeline to ensure timely funding of multi-year commitmentsMaintain and update sponsorship and donation budget while maintaining electronic files of grant proposals and event sponsorship requestsDistribution of donations and sponsorship proprietary data to shareholders, including Accounts Payable and MarketingEmployee resource group leadership: DEI Ambassadors (DEI Safe Space co-host); Non-profit Chair - Black Employees and Allies Achieving Magnitude (BEAM); Volunteer Ambassador

Subject matter expert for origination support and corporate compliance, providing clarity on the Home Mortgage Disclosure Act (HMDA) and its impact on Community Reinvestment Act (CRA) and business lines.- Conduct monthly and quarterly HMDA data integrity testing, identifying and analyzing data errors to determine pervasiveness and solve root cause issues- Employee resource group leadership: DEI Ambassadors (DEI Safe Space co-host); Non-profit Chair - Black Employees and Allies Achieving Magnitude (BEAM); Volunteer Ambassador

Liaison between bank and community, ensuring compliance with Affordable Housing Program (AHP) regulations, conducting research on current affordable housing industry standards, and assisting in implementing program design and policy changes.- Planned and participated in bank-sponsored webinars, workshops, and community-sponsored events related to AHP, Workforce Initiative Subsidy for Homeownership (WISH), and Individual Development and Empowerment Account (IDEA) - Provided outreach and technical assistance to non-profit community partners through individual project guidance and application webinar trainings- Analyzed development and operating budgets of completed projects, totaling over $1.7 million, to confirm feasibility and need for AHP funds, working with recipients to collect financial loan documentation, cost certification, and tenant income samples- Scored, evaluated, and determined financial feasibility and need for subsidy of over 60 applications totaling over $52 million in 2019 AHP application rounds- Co-chair of Women’s Employee Resource Group

Primary point of contact for institutions during examination processes, leading and coordinating team of inspectors for assessments of state member banks, foreign banking organizations, and bank holding companies.- Developed and communicated findings, recommendations, ratings, and supervisory actions for various issues to internal and external stakeholders including HMDA, CRA, Unfair and Deceptive Acts or Practices (UDAP), Fair Lending, and Truth-in-Lending and Real Estate Settlement Procedures Integrated Disclosures (TRID)- Reviewed, qualified, and provided performance evaluations and CD services, donations, and loans to ensure CRA qualification through lending and community development tests- Analyzed and evaluated operational and compliance risk management, reviewing compliance policies and procedures, assessing legality of transactions, developing risk assessments, and recommending improvements- Involvement in employee resource groups including vice chair of networking committee and member of communications for employee engagement committee, Mosaic Member of the African American Professional Employee Research Group, and Women’s Professional Network mentor

Provided analysis, investigation, research, resolution, and correspondence for over 200 consumer complaints and inquiries involving general banking procedures, consumer protection laws, discrimination, and Freedom of Information Act (FOIA) concerns.- Collaborated with community affairs on the Alliance for Economic Inclusion to prepare and coordinate outreach events and support local unbanked and underserved community members- Assisted specialists with delivery of findings and recommendations to consumers and financial institutions- Created and reviewed operation’s on-the-job training (OJT) policies, procedures, and job-aids for consumer affairs assistants