CASS Governance

Provision of ongoing advice & support from a product perspective to regional stakeholders, as well as other functional partners and Lines of BusinessEMEA Product Lead for key global initiatives,co-ordinating input from regional stakeholders Ongoing assessment of BAU processesOwnership of Risk & Control agenda specific to product set, including monthly monitoring and provision of updates for risk committee meetings and regional management. Solid relationships built with internal network of key partners

Performance and Analytics Client Relationship and Business Development ManagerCreated stand-alone relationship management presence in London Office where there had been none previously.Investment Analytics Subject Matter Expert (SME), driving business area strategy within the London Office.Key responsibilities:Actively engage and manage client base, interacting with the senior decision makers for Corporate and Local Authority Pension Funds, Charities and Research/Endowment Funds.Maintain thorough knowledge of the Investment Analytics Product Suite (Performance Measurement, Compliance Monitoring and Risk Analysis), and of clients’ different investment strategies, including Liability Driven Investing.Present performance results at Trustee / Investment Committee meetings.Ensure Quarterly and Annual Performance Reporting is accurately delivered to designated deadlines.Deliver on client requirements as specified within service level agreements. Organise, conduct and co-ordinate regular service reviews with client base in line with account plan. Drive business unit strategy through support of new business activities and provision of SME input to RFPs.Promote business unit within the wider organisation, engaging with key stakeholders.Adhere to all audit requirements in terms of revenues, procedures, documentation and risk and compliance functions.

Headhunted by Investment Director to join 100-year-old investment management business with £9.1 billion of funds under management. Start-up of regional office, initially based in Worcester with 2 staff and no funds under management. Within one year, grew business to 100 High Net Worth client portfolios; total value approximately £20 million.Quarterly review of all client portfolios ensuring alignment with stated objectives and risk profiles. Monitored general performance of financial markets, reporting on specific company results as requested. Organised, attended and wrote up client meetings, with complete portfolio trend and performance analysis using relevant indices. New account opening from initial client contact through to completion. Coordination of promotional and client events for new regional office.

Exceeded all sales targets to secure 19% year end bonus (pro-rata).Established a private banking presence in Halifax branches following merger with Bank of Scotland.Relationship Management of 350 High Net Worth clients, each with differing and complex financial needs. Combined service and sales as one process, taking a proactive approach to ensure sales potential maximised and targets met. Established a thorough knowledge of all HBOS products and cross referred clients to other areas of group if appropriate. Ensured full compliance with regulatory requirements, demonstrating the highest level of professional integrity at all times.

Started as an investment administrator and was promoted to assistant fund manager within six months, taking joint responsibility for over 200 High Net Worth client portfolios; total value approximately £42 million. Passed IAQ at first attempt within 6 months and started study towards IMC. Cross referred clients to Banking Division where appropriate. Organised, attended and wrote up all client meetings.Provided product information to authorised third parties, such as accountants and Independent Financial Advisors. Produced client specific reports and valuations, both on demand and on a quarterly basis.

Promoted within 6 months from junior administrator with shared clients, to senior administrator with own clients, administering over 100 accounts.Given oversight of a team of 8 Client Service Administrators and their clients within one year.Maintained service quality with a thorough knowledge of core JPMorgan products. Shared client service relationship information and best practices across product lines and locations when appropriate. Supported the Client Services Manager and the Relationship Manager in order to maximise service levels. Organised, conducted and co-ordinated regular service reviews and client visits. Monitored and evaluated team workload to identify any risk and/or capacity issues in order to meet enquiry turnaround standards in line with clients' required Service Level Agreements. Acted as a point of reference for team, coaching on technical and behavioural competencies and developing Training Needs Analyses. Undertook Annual Performance Reviews for direct reports to identify progress in line with Key Performance Indicators.

Conducted customer interviews with a view to identifying potential sales opportunities and maintained asset quality through lending decisions and relationship building.

Undertook total operational responsibility for two branches within two years, managed a total of 30 staff.

Led and motivated branch teams to maintain required service and sales levels. Adapted to work alongside different management styles following the Lloyds TSB merger.

Provided top quality customer service to both Lloyds and TSB customers during & following merger, continuing to generate leads for both Lloyds and TSB advisors and with full responsibility for account opening and customer aftercare programme.Various front and back office roles