A period of travel and freelancing- Lived in Australia for 4 months- Relocated from Washington D.C. to London U.K.- Independent payment consultant for Paymentsense - working with small-local businesses to implement contactless card payment machine with point-of-sale system.

Responsible for managing relationships with key industry partners to advance digital transformation and drive workflow efficiency across the housing finance ecosystem. Collaborated across Marketing, Legal, Compliance, Risk, Technology, and Sales to bring partnerships to life. Identified industry trends, designed operational business practices to drive product distribution, guided the strategic direction of partner growth, and partnered with FinTechs on innovation to improve the loan… Show more Responsible for managing relationships with key industry partners to advance digital transformation and drive workflow efficiency across the housing finance ecosystem. Collaborated across Marketing, Legal, Compliance, Risk, Technology, and Sales to bring partnerships to life. Identified industry trends, designed operational business practices to drive product distribution, guided the strategic direction of partner growth, and partnered with FinTechs on innovation to improve the loan manufacturing process. Responsible for developing a partnership framework which resulted in 50%+ time reduction from onboarding, integration to production. Show less

- Led the Uniform Mortgage Data Program, improving data accuracy and loan quality by x%, which contributed to operational efficiencies and enhanced risk management capabilities. - Managed the digital transformation to redesign and modernize the mortgage loan application to help lenders better capture relevant information and support the industry’s move to digitize the loan origination process. - Formed alliances with customers, industry participants, mortgage vendors and stakeholders to… Show more - Led the Uniform Mortgage Data Program, improving data accuracy and loan quality by x%, which contributed to operational efficiencies and enhanced risk management capabilities. - Managed the digital transformation to redesign and modernize the mortgage loan application to help lenders better capture relevant information and support the industry’s move to digitize the loan origination process. - Formed alliances with customers, industry participants, mortgage vendors and stakeholders to gain buy-in, capture the voice of the customer (VoC), established lean business cases, prioritized quantified benefits, and validated ideas through prototyping, user interface design, and co-development. - Served as the Fannie Mae representative on the MISMO Residential Data Stands Governance committee, a collaborative industry group of financial institutions, vendors, and service providers to create consensus on data, definitions, and usage. Show less

- Served as Senior Project Manager for the Phase 1 implementation of the Uniform Loan Delivery Dataset (ULDD), a million-dollar project aimed at improving data accuracy, simplifying data exchange, and enhancing confidence in mortgage loan data delivered to Fannie Mae.- Managed project-level tracking and reporting on operational readiness, scope, schedule, and risk mitigation, ensuring alignment with business and technology objectives.- Led B2B customer awareness initiatives, providing… Show more - Served as Senior Project Manager for the Phase 1 implementation of the Uniform Loan Delivery Dataset (ULDD), a million-dollar project aimed at improving data accuracy, simplifying data exchange, and enhancing confidence in mortgage loan data delivered to Fannie Mae.- Managed project-level tracking and reporting on operational readiness, scope, schedule, and risk mitigation, ensuring alignment with business and technology objectives.- Led B2B customer awareness initiatives, providing online training and implementation management services to prepare customers for ULDD readiness.- Developed business requirements, project financials and business cases, and created stakeholder presentations to communicate progress and impact.- Conducted analysis and semantic data mapping to transition from a proprietary fixed-length file to XML format. Delivered a high-quality set of Uniform Appraisal Dataset (UAD) and ULDD materials, defining all fields required for appraisal and loan delivery submission requirements. Show less

- Led a team of four, providing weekly one-on-ones, mid-year and annual performance reviews, and providing career mentoring to support growth and development.- Established an internal release management framework to streamline customer-facing communications for Automated Business Solution product and technology releases, ensuring effective messaging on changes impacting customers.- Acted as a subject matter expert for IT and business teams, advising on best practices for engaging… Show more - Led a team of four, providing weekly one-on-ones, mid-year and annual performance reviews, and providing career mentoring to support growth and development.- Established an internal release management framework to streamline customer-facing communications for Automated Business Solution product and technology releases, ensuring effective messaging on changes impacting customers.- Acted as a subject matter expert for IT and business teams, advising on best practices for engaging customers on new policies, product enhancements, services, and technical aspects of strategic initiatives.- Ensured customer compliance with Fannie Mae’s evolving business and technical requirements through clear communication and guidance.- Coordinated cross-functional efforts with Sales, Marketing, Customer Support, Development, and Testing teams to implement product releases for Fannie Mae’s Single Family Automated Underwriting applications.- Launched an annual customer satisfaction survey, tracking and analyzing metrics over three years, and implemented a Customer Release Metrics Dashboard to provide insights into trends, testing activity, and customer and partner engagement. Show less

- Engaged with major financial institutions and overseeing strategic relationships with Loan Origination Software partners.- Provided subject matter expertise and oversight for client initiatives, including customer-facing loan origination tools, Point of Sale applications, and integration/implementation best practices, ensuring seamless mortgage service processes.- Managed integration projects across 80+ client engagements, working with leading mortgage IT organizations. -… Show more - Engaged with major financial institutions and overseeing strategic relationships with Loan Origination Software partners.- Provided subject matter expertise and oversight for client initiatives, including customer-facing loan origination tools, Point of Sale applications, and integration/implementation best practices, ensuring seamless mortgage service processes.- Managed integration projects across 80+ client engagements, working with leading mortgage IT organizations. - Supported business development efforts, providing sales/pre-sales support, managing partner alliances, and negotiating strategic partnerships.- Led project management for all integrations with strategic partnerships into Fannie Mae’s Automated Business Solutions, including Desktop Underwriting, Desktop Origination, Credit, PIW, and Automated Property Services.- Maintained strong strategic partnerships relationships to ensure compliance with Fannie Mae’s business and technical policies and guidelines. - Guided strategic partnerships through the Project Implementation Process, validating data integrity, end-to-end systems design, implementation, testing, operational support, and ongoing production maintenance. Show less

Project manager working with an interactive agency and managing the development of large-scale web sites. Analysed and developed recommendations for improving web sites, including taxonomy, product hierarchies, navigation, search engines, shopping processes, and overall usability for WashingtonPost.com, Nextel, Equifax, MCI, and WorldCom. Created and facilitated usability testing; including questionnaire and task analysis on low-fidelity (prototype) and high fidelity (production) as a key part… Show more Project manager working with an interactive agency and managing the development of large-scale web sites. Analysed and developed recommendations for improving web sites, including taxonomy, product hierarchies, navigation, search engines, shopping processes, and overall usability for WashingtonPost.com, Nextel, Equifax, MCI, and WorldCom. Created and facilitated usability testing; including questionnaire and task analysis on low-fidelity (prototype) and high fidelity (production) as a key part of the design/development life cycle methodology. Prepared final reports with improved process workflows, taxonomy, and wire frames to demonstrate new navigation and user interfaces. Show less