Natalie Johnston Email & Phone Number

Burney, California, United States

• Trained for 3 months in County, State and Federal programs, primarily Medi-Cal, CalFresh and CalWORKs• Calls and interviews 1 - 4 clients a day to help the County better determine client’s eligibility to specific programs they have applied for• Answer client’s questions both in person and over the phone to ensure they understand different rules and how they will be enforced in relation to their specific case• Review cases in C-IV and update information as needed• As client’s turn in verifications, collaborate with them to ensure they understand if anything else needs to be turned in or if further clarification is needed• Reach out to other Counties and States as needed if a client has been aided or needs to have their benefits transferred• Use Perceptive Content, Covered California, MEDS, and various other resources both on the computer and in my personal binder to assist in both mine and our client’s understanding of program rules and to best determine client’s eligibility/steps to take moving forward

Redding, California, United States

 Began as an Office Assistant, was promoted within 2 months Trained in HIPAA Compliance Follow office filing standards to ensure all records are easily accessible Reconcile monthly expenditures for various programs the Health and Human ServicesAgency offers to clients Keep inventory logs and distribute bus passes to departments as needed. Review and approve payments, as necessary, to clients for housing assistance programsand ensure those payments are distributed correctly Reconcile credit card expenditures by coding all expenses and entering information intoONESolution Respond and correct any internal Audit questions and concerns regarding invoice andreconciliations entered into ONESolution to ensure external Audit success Assist in training our new Office Assistant