Leading recognition and listening for CBA to ensure a workforce of 55,000 employees feel recognised, listened to, invested in and motivated to perform at their best. Leader of work (working in agile), leading 2 signature HR people experiences, reporting into Human Resources.

Leading the design, development and delivery of the employee recognition strategy for a workforce of 50,000+ employees, including managing projects, change, an extensive stakeholder network, and as many as 6 direct reports. Reporting into Human Resources.Key highlights:* Design, business support and implementation of bank-wide recognition points change for leaders – informed by employee sensing and extensive consultation with leadership teams across the Group to provide a… Show more Leading the design, development and delivery of the employee recognition strategy for a workforce of 50,000+ employees, including managing projects, change, an extensive stakeholder network, and as many as 6 direct reports. Reporting into Human Resources.Key highlights:* Design, business support and implementation of bank-wide recognition points change for leaders – informed by employee sensing and extensive consultation with leadership teams across the Group to provide a consistent and improved employee experience that supports agile working* Design of new Recognition strategy - embedding Recognition within the flow of work via HR ecosystem integration (processes, technology, leader behaviours)* Operationalised and embedded new Recognition Hub and new Group-wide recognition programs – Everyday Legends, Excellence Awards (and integration of Risk recognition)* Formation strong performing recognition team - management of underperforming team members with successful outcomes, restructuring the team (roles and skillsets)* Single view reporting solutions and regular reporting cadence for 14 business units and regulatory reporting Show less

Providing consumer insights to support brand, reputation and communication decision making within Marketing and Group Corporate Affairs. Accountability for the consumer brand tracking program, online customer panels and bespoke research projects. Leveraging consumer insights to educate, advise, constructively challenge and problem solve with stakeholders up to LT level.Key Highlights:* Reputation education roadshow – identified stakeholder engagement opportunity, and co-led a… Show more Providing consumer insights to support brand, reputation and communication decision making within Marketing and Group Corporate Affairs. Accountability for the consumer brand tracking program, online customer panels and bespoke research projects. Leveraging consumer insights to educate, advise, constructively challenge and problem solve with stakeholders up to LT level.Key Highlights:* Reputation education roadshow – identified stakeholder engagement opportunity, and co-led a reputation roadshow across the Retail Bank connecting work roles to reputational recovery. * Reputation crisis management – identified priority disaffected segments informing CBA’s below the line communications strategy throughout the Royal Commission. * Consumer brand tracking program re-design – design and implementation, user training & education, new reporting. * Communications strategy during Royal Commission – identified the need to change CBA’s media spend and maintain consistent brand presence during the Royal Commission. Show less

Responsible for all research and planning for 3 strategically important growth portfolios (Sprite, Fanta, Lift, Cascade, Schweppes NZ, Keri, Most Juice) across Australian & NZ markets;* Research program development, strategic category / portfolio and brand planning, customer profiling, insight support (projects, analysis and insights) to marketing, management, technical, commercial, customer and Coca-Cola Amatil (CCA) category teams* Support strategy development & strategic decision… Show more Responsible for all research and planning for 3 strategically important growth portfolios (Sprite, Fanta, Lift, Cascade, Schweppes NZ, Keri, Most Juice) across Australian & NZ markets;* Research program development, strategic category / portfolio and brand planning, customer profiling, insight support (projects, analysis and insights) to marketing, management, technical, commercial, customer and Coca-Cola Amatil (CCA) category teams* Support strategy development & strategic decision making via analytics (extensive internal databases - behavioural segmentation, Needscope, tracking studies, household panel, U&A, trends)Global consumer brand health tracking adoption & implementation locally. Development of bespoke localized online reporting solutions and additional tracking services (communications tracking). Show less

Responsible for all research and planning for the sparkling drinks portfolio (Coke Trademark, Fanta, Sprite, Lift, Appletiser) in Australia;* Research program development & management * Support strategy development & strategic decision making via analytics (extensive internal databases - segmentation, tracking studies, trends)1 direct report - Consumer Insights Planner: Sparkling PortfolioResponsible for business' consumer tracking (brand health, communications & NPD tracking… Show more Responsible for all research and planning for the sparkling drinks portfolio (Coke Trademark, Fanta, Sprite, Lift, Appletiser) in Australia;* Research program development & management * Support strategy development & strategic decision making via analytics (extensive internal databases - segmentation, tracking studies, trends)1 direct report - Consumer Insights Planner: Sparkling PortfolioResponsible for business' consumer tracking (brand health, communications & NPD tracking studies)PLEASE NOTE: 2 years of maternity leave during this time Show less

* Responsible for research and strategic planning for Savoury Biscuit Portfolio (Jacob’s, Carr’s), UB’s healthier brand (go ahead!) and KP Nuts. Ad hoc shopper insight champion within UB* Research program development, strategic brand planning, innovation strategy (supporting team with innovation strategy, idea generation and plans)* Shopper insight support (purchase decision hierarchies, cross-category segmentation, in-store location recommendations, range review implementation, signage… Show more * Responsible for research and strategic planning for Savoury Biscuit Portfolio (Jacob’s, Carr’s), UB’s healthier brand (go ahead!) and KP Nuts. Ad hoc shopper insight champion within UB* Research program development, strategic brand planning, innovation strategy (supporting team with innovation strategy, idea generation and plans)* Shopper insight support (purchase decision hierarchies, cross-category segmentation, in-store location recommendations, range review implementation, signage trials)Early career roles:* Research Manager (Harris Interactive) - London, UK* Research Manager (The Leading Edge) - Sydney* Research Executive (Millward Brown) - Sydney Show less