Natalie Lancer Email and Phone Number
Natalie Lancer work email
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Natalie Lancer personal email
Experienced office professional with strong administrative and customer service skills. I possess excellent communication and organizational skills, as well as strong multi-tasking abilities. Additionally, I am capable of various functions including but not limited to development and implementation of new policies and procedures, recruiting of employees, purchasing, billing, scheduling, employee reviews, mail routing, processing of payroll, scheduling, and, most importantly, customer service.I have advanced skills in Microsoft programs including Outlook, Word, Excel, Access, and PowerPoint and am a quick learner when it comes to new programs and adapting to new environments.
Matrix Pest Elimination, Inc.
View- Website:
- matrixpe.com
- Employees:
- 9
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Administrative Assistant And Account ManagerMatrix Pest Elimination, Inc.Tracy, Ca, Us
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Administrative Assistant / Account ManagerMatrix Pest Elimination, Inc. Jan 2018 - PresentLivermoreProvide administrative support to the Office Manager, COO, and CEO. Field all incoming calls, assist customers with service needs, scheduling, setting up new accounts, billing questions, and more. Handle past due accounts and collections, manage routes for ten technicians and assist in daily field operations. Responsible for routine Quality Assurance calls and following up with customers daily to ensure any issues have been resolved. Develop and provide routine reporting and development of new programs, procedures and protocols to improve internal day to day operations.
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Customer Service And Scheduling ManagerHomeguard Incorporated Jun 2011 - Mar 2017Livermore, CaManaging customer service and scheduling teams, phone systems, website and social media. Provided administrative support to Senior Vice President, CEO, and CFO, management of inspection processing, assisting with resolution of escalated customer service concerns, development of quality assurance program, recruitment and on boarding of new hires, innovating potential improvements in day to day operations. -
Store Issues AdvocateRestoration Hardware Feb 2010 - Jun 2011Tracy, CaResponsible for the troubleshooting and resolution of escalated customer accounts, tracking and reporting status of account resolution, processing client billing and resolution of billing errors, reporting team performance metrics. -
Office ManagerBrightstar Healthcare Sep 2008 - Apr 2009Lafayette, CaResponsible for the management of scheduling for home care clientele. Recruiting and registering of potential care providers. Maintaining relationships with clients and care providers to ensure satisfaction and accurate staffing for each individual. Processing weekly payroll, developing new office procedures, and reports. -
Staffing & Recruitment SupervisorJwilliams Staffing Feb 2007 - Sep 2008San Ramon, CaResponsible for the management of scheduling temporary Real Estate agents for new home builders. Maintaining relationships with clients and agents to ensure satisfaction and accurate staffing for each individual. Conducted follow-up calls, providing quality assurance for clients as well as constructive improvement ideas for agents. Provided training and career development as well as reviewing applicant resumes and scheduling interviews. -
Administrative Assistant / PurchaserRab-Com Limited Jan 2005 - Feb 2007Hayward, CaResponsible for answering and directing all incoming calls, assisted owner, management, and outside field employees with daily activities. Created and processed all purchase orders, performed collections, provided customer quotes, processed sales orders, and created new install jobs. Developed and maintained company website, and performed shipping and receiving duties. -
Customer Service Supervisor / Property LiaisonCastle Cable Services Jan 1997 - Aug 2004Petaluma, CaSupervised and monitored call center, coached and trained staff. Handled and resolved escalated customer calls, and developed operational policies and procedures for call center. Worked on corporate accounts and collections, and worked with programming vendor issues to provide resolution. Also worked as dispatcher, handling the daily outside field operations.
Natalie Lancer Education Details
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Business Administration And Management, General -
General Education -
General Education
Frequently Asked Questions about Natalie Lancer
What company does Natalie Lancer work for?
Natalie Lancer works for Matrix Pest Elimination, Inc.
What is Natalie Lancer's role at the current company?
Natalie Lancer's current role is Administrative Assistant and Account Manager.
What is Natalie Lancer's email address?
Natalie Lancer's email address is na****@****lls.org
What schools did Natalie Lancer attend?
Natalie Lancer attended Las Positas College, Santa Rosa Junior College, Skyline College.
Who are Natalie Lancer's colleagues?
Natalie Lancer's colleagues are Matrix Pest Elimination, Paul Maggi, Margaret Shehorn, Sabas Imejia, Chris Maggi, Tom Loiselle, Gary Andersen.
Not the Natalie Lancer you were looking for?
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Natalie Lancer
Ashburn, Va -
Dr Natalie Lancer
Chartered Coaching Psychologist, Ex-Chair Of Bps Division Of Coaching Psychology, Supervisor, Writer, Supporting Phd Students To Get Their Thesis Done, Helping Driven Individuals To Do More, Achieve More And Become MoreUnited Kingdom
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