Natalie Frost Email & Phone Number

Watford, Gb

Watford, Gb

Watford, United Kingdom

Leading the Account Management team, my role was to nurture and develop our client relationships. Key aspects of my role were to improve delivery, develop long term account plans, prioritise client project work and assist the wider operations team and business in supporting these goals.

I joined the Corethree team as an Account Manager in 2017. As one of two account managers reporting in to the Head of Operations, my role was a hybrid role covering Project Management and Account Management in equal measure.

London, United Kingdom

Promoted to Account Manager, with strategic responsibility for a dedicated set of Retail and Financial Services clients

London, United Kingdom

As a Customer Success Manager at Reevoo, I worked with clients predominantly in the finance and travel industries. My role was to be point of contact for several of Reevoo’s largest accounts, delivering and demonstrating outstanding results to, and for our clients. Working closely with all departments, I was responsible for driving success across my clients - Ensuring contracts were renewed as a result of the value of the solution and strength of the relationship. My responsibilities included: Resolving customer queries in a quick and efficient manner, planning and managing projects to optimise their use of the solution, organising training, and driving improvement in KPIs so that we maximised the impact our solutions had; delivering and demonstrating outstanding results. This was a highly proactive role which I very much enjoyed. In 2016 I was the Q3 Reevolver Award Winner - An internal award nominated by my peers, with the winner selected by management.

London, United Kingdom

At Shoutlet, I was Account Manager of 11 EMEA clients with ACV of $446,447. My responsibilities included: •Building strong relationships with Shoutlet users within customer organizations and advertising agencies•Identifying and fulfilling upsell and renewal opportunities within my client base•Providing ongoing support and product guidance to ensure effective and maximum platform usage•Tracking and documenting customer’s social campaigns, usage and other social channel/web presence•Leading calls with customers to better understand their needs and challenges, usage, & upcoming campaigns.

London, United Kingdom

- My first position at Next Jump was Customer Success Associate from October 2012 - December 2013.- I was promoted to Account Manager in January 2014 - I was promoted to Senior Account Manager in September 2014 Following this promotion, I was responsible for:- Account Management of my direct client list- Implementation, launch, and ongoing support for new clients to the Next Jump business- Supporting on key client accounts and partnerships- Training new members of the team in Account Management and leading the AM team- Leading account management for global clients based in the UK, I worked on the implementation, launch and ongoing support for global programs. - Implementation and ongoing support for the use of reward and recognition within the program

Vienna

My job at LKW Walter was a part of my year abroad. I actively sought a job which would give me industry experience and help me to choose a career path. At LKW Walter I was responsible for the exports from Ireland, to Germany and the UK. On a daily basis, I managed the delivery and reloads of around 20 trailers, working with key Irish clients and ensuring that each trailer was where it should be. I also worked to ensure that our drivers based in Ireland were always given a fair amount of work. I developed existing relationships by improving communication with our clients, and this was later noted in a testimonial to that effect. It was a challenging and interesting job and I constantly learnt more about the job and about myself. LKW Walter taught me many new skills and I thoroughly enjoyed the diverse responsibilities of the role.

Gouvieux

For the first part of my year abroad in France and Austria, I chose to work as a language assistant in France. I gained experience in teaching and learnt more about my own language as well as improving my French skills and learning about the French culture. Teaching English was an enjoyable experience, which allowed me to reflect on new ways to communicate across a language barrier and how to drive engagement in the classroom environment.

Nottingham

I was recruited as a Student Ambassador after I discovered this position was available for current students. The role was working on the open days, assisting potential students with information/guidance, and representing the university. This was a marketing role and taught me how to represent the brand, and how to provide a positive experience for the thousands of visitors during the open days.

Nottingham

Student Representative: Representing my fellow students in our second year studying French at the university of Nottingham – sharing their queries/issues with the staff student consultative committee. This was an elected position - my peers nominated me to be their voice throughout this year.

Bachelor Of Arts, French And German, 2:1 With A Distinction In Spoken German

I gained a first in my final year dissertation and in several other modules over the course of the final year.

Education record

A levels: English literature - A German - A French - A