Natalie Mason Email & Phone Number

Chicago, Illinois, United States

• Sourcing qualified contractors for specialized jobs• Negotiate with vendors to secure pricing for contracted services• Survey vendors to ensure services have been completed as scheduled• Review and submit vendor contracts • Manage inquires of customers and vendors• Identify and resolve customer and vendor issues • Maintain communication with vendors and build rapport with new vendors

Chicago, Illinois, United States

• Coordinated request from hospitals, pharmacies, and clinics regarding patients and their accounts • Screened patients for medical symptoms to determine services• Updated patient’s records and electronically verified insurance coverage• Scheduled and canceled patient’s doctor appointments• Updated the system of patient’s prescription and lab request

Hoffman Estates, Il

• Developed the strategic direction of a multichannel Tools business• Assisted in managing product development for Craftsman Tools• Negotiate with vendors to secure pricing for sales, margin and profit goals• Utilize analytics, marketing trends, and history to create seasonal and year-long assortment strategies• Accountable for merchandise planning, promotional planning and placement to improve profit margins

Hoffman Estates, Illinois, United States

• Review and analyze shipping labels for vendor compliance charges• Completed the IMA new item build process for vendors• Accountable for troubleshooting issues• Research and analyze data needed to address and solve compliance issues• Cultivated relationships with internal teams and external vendors

Hoffman Estates, Illinois, United States

• Created and maintained contracts fulfilling the sourcing role for indirect imports• Documented inquiries for both direct and indirect imports• Strategized and implemented marketing strategies to ensure targeted service level agreement was obtained• Drafted training manuals and GRID documents for the Item Support Team• Facilitated merchant webinars, PowerPoint presentations and workshops

Chicago, Il

• Managed and trained a team of 19 customer service agents• Conducted active call monitoring, performance evaluations and conflict resolution• Scheduled days off and vacations for staff

Schaumburg, Illinois, United States

• Assisted Mortgagees facing foreclosure or bankruptcy with loan restructuring under the HAMP program • Reviewed the following loan documents: Business and personal tax returns, profit/loss and balance sheets, credit, assets, property title, appraisals, power of attorney, trust agreements and real estate contracts • Analyzed income, assets, credit worthiness, titles and appraisals for new conventional and jumbo loan submission

Chicago, Il

• Reviewed income, assets, credit, appraisal and title during loan submission for quality assurance and loan approvals • Analyzed and approved conventional and jumbo loans according to federal and state regulations• Provided options for restructuring of loans if the underwriting of the initial credit request is in jeopardy of being declined• Resolved any issues including discrepancies on terms, collateral, and/or post-closing issues reducing the average error rate and buy-back rate.

Matteson, Il

• Analyzed title insurance, flood and tax certificates, appraisals, income/assets documentation and credit reports• Verified accuracy of application, credit and closing loan documents to avoid compliance issues• Assisted various title companies in the clearance of title issues• Effectively managed an average pipeline of 50-60 loans• Trained new employees on processing procedures  Nominated for two consecutive years as processor of the year by corresponding lenders  Consistent top performer, closing 75% of pipeline month over month