Natalie Mcclendon

Natalie Mcclendon Email and Phone Number

Sr Enterprise Technical Account Manager at True.org Cloud @ True.Org
Natalie Mcclendon's Location
Houston, Texas, United States, United States
Natalie Mcclendon's Contact Details

Natalie Mcclendon work email

Natalie Mcclendon personal email

n/a
About Natalie Mcclendon

Young charismatic and highly driven individual looking to make her mark in the world."Change equals self improvement. Push yourself to places you haven't been." - Pat Summitt

Natalie Mcclendon's Current Company Details
True.Org

True.Org

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Sr Enterprise Technical Account Manager at True.org Cloud
Natalie Mcclendon Work Experience Details
  • True.Org
    Senior Technical Manager
    True.Org Aug 2024 - Present
    Pasadena, California, Us
    View
  • True.Org
    Incident Manager
    True.Org Aug 2023 - Aug 2024
    Pasadena, California, Us
    View
  • Microsoft
    Queue Accountability Manager/Experience Lead
    Microsoft Aug 2021 - Aug 2023
    Redmond, Washington, Us
    View
  • Technipfmc
    Senior Technical Analyst
    Technipfmc Feb 2018 - Jul 2021
    Newcastle Upon Tyne, Gb
    View
  • Direct Energy
    Technical Service Desk Analyst
    Direct Energy Jan 2016 - Jan 2018
    Houston, Texas, Us
    • Answering Support Calls for DE Clients• Provide technical solutions where resolution is known • Central point of contact for technical applications incidents and requests, and developed a strong relationship with customer base • Prioritized incidents and requests, based upon customer input and defined criteria, to ensure service delivery to the customer is optimized effectively. • Diagnosed incidents in order to understand what technical solutions can be provided • Managed user accounts within multiple systems• Applied ITIL best practices in support and troubleshooting activities• Developed and maintained process documentations based on roles and responsibilities• Captured known issues and related information to drive knowledge transfer across both Tech. support team members and other support groups. • Worked in accordance with established SLAs, and agree timescales for delivery of solutions with customers
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  • Jpmorgan Chase & Co.
    Technical Operations Analyst
    Jpmorgan Chase & Co. Feb 2013 - May 2015
    New York, Ny, Us
    ⦁ Provide Tier II support for employees world wide using multiple pieces of software⦁ Responsible for providing end users with software and hardware support⦁ Coordinate Issue resolution between clients and other IT groups for escalated issues⦁ Resolving tickets in a matter of 15 minutes, by communicating with clients via telephone, emails, and instant messaging ⦁ Document,track, and monitor tickets using ticketing systems Vulcan and Remedy⦁ Provide excellent customer service⦁ Provide end users with Avaya and Cisco voice support⦁ Assist end users with System Maintenance⦁ Assist end users with Remote Access⦁ Assisting users using VPN and virtual desktop access⦁ Independently completing job functions by periodically working from home⦁ Other duties included training new hires and converted teams⦁ Handling escalations and expedited issues⦁ Tracking and reporting the daily ticket rate of technicians
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  • Deutsche Bank
    Service Desk Analyst
    Deutsche Bank May 2012 - Feb 2013
    Frankfurt Am Main, Hessen, De
    ⦁ Provide Tier I and Tier II technical support to end users⦁ Routinely exceed call-handling goals, closing an average of 125 weekly between 25-30 daily⦁ Resolving issues within a timely manner ⦁ Assist end users on both physical machine and virtual desktops⦁ Request and deploy needed software to end users⦁ Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. master in asking probing questions and researching, analyzing and rectifying problems
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  • Booz Allen Hamilton
    Helpdesk Analyst
    Booz Allen Hamilton Jun 2011 - Feb 2012
    Mclean, Va, Us
    ⦁ Provided tier 1 support to end users, ranging from minor issues as a Active Directory/Windows password reset to trouble shooting break fix issues ⦁ Followed pre-established guidelines to perform the functions of the job.⦁ Create, tracked and documented work performed through service now help desk ticket systems.⦁ Followed up with user or pending issues⦁ Connected to user machine via remote control to resolve or assist with issues
    View

Natalie Mcclendon Education Details

  • Texas Southern University
    Texas Southern University
    Communication And Media Studies
  • Tyler Junior College
    Tyler Junior College
    Theatre/Theater

Frequently Asked Questions about Natalie Mcclendon

What company does Natalie Mcclendon work for?

Natalie Mcclendon works for True.org

What is Natalie Mcclendon's role at the current company?

Natalie Mcclendon's current role is Sr Enterprise Technical Account Manager at True.org Cloud.

What is Natalie Mcclendon's email address?

Natalie Mcclendon's email address is na****@****oft.com

What schools did Natalie Mcclendon attend?

Natalie Mcclendon attended Texas Southern University, Tyler Junior College.

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