Natalie Mcpherson Email & Phone Number

United States

Assist with ticketing and operations at different venues throughout Charlotte

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Assist agents with providing quality serviceMonitored quality scores and coached agents on areas for improvementProduced hourly attendance reports

Assessed the needs of clients and enrolled them into the necessary insurance products.Utilized Salesforce

Received inbound calls to explain health insurance Recommended the best product for consumers Resolved qualification issues Provided insurance quotes

Initiated fraud claims for customersResolved blocked cards by verifying charges with customersSubmitted travel notifications and negative ID forms Answered customers inquiries and provided basic information concerning fraud prevention

Received inbound calls concerning health and welfare benefitsHandled and resolved billing issues related to health benefitsProcessed benefit enrollments for various companies Opened research tickets to assist with issues concerning employee benefits Initiated claims for restoration of benefits

Contacted multiple insurance companies to investigate medical benefitsWrote and faxed medical note to physician practicesUpdated demographic and insurance info via internal databaseReported patient’s adverse drug effects to medicationProofread and corrected medical notes of benefit investigators

Processed ticket sales in a call center as well as box officeMerged multiple customer accounts in the databaseProcessed and shipped all outbound mail dailyHandled ticket exchanges via on-line, telephone or box office

Provided driving directions for customers in the US and Canada via On-Star SatellitePromoted available services such as telephone minutes and package upgradesAssisted customer with troubleshooting technical issues via fist level supportAnswered customer concerns and handled bill disputes

Registered new patients for orthopedic serviceUpdated patient information and scheduled appointments followMaintained various files and reportsUpdated and assembled policy/training manualsTrained new employees in the areas of registrar and check outCollected and posted past due amounts via cash, check or debit transaction

Entered emergency room orders and chargesMaintained patient records for departmentContacted various physicians for on-site attending E.R. physicianTrained new employees on an as needed basisOrdered departmental forms and supplies

High School Diploma

Associates Science, Pre-Nursing