Generate meaningful relationships with dealerships within assigned territory and provide sales calls to those assigned auto dealerships.Developed monthly territory plans that defines my sales strategy and approach.Extensive planning and preparing data and information to sell the story on sales calls, making them more productive and meaningful.Collaborate with the dealership and COAF to pro-actively problem solve current or future challenges.Prompt completion of administrative and team tasks, such as conference calls and expense reports.

Managed a remote work from home team with 15+ associates in Las Vegas, Tampa and Richmond. Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. Sets operational team direction to ensure alignment on goals. Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversightSocializes procedure/ project changes and is accountable to adhere to Change Management protocolsIdentifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needsDrives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimatesEnsures Fraud policy/ process alignment & implementation for both fraud and supported business linesProvides senior and executive leadership with insights into loss/operational performance updates

Managed a team that took Tier 2 call types. Through the escalation process my team was able to decrease corporate complaints by 40% from the department the first year. And year after year we Implemented positive changes for a better customer experience. I was also named People Leader of the year, and had the honor to train a new call center in Jamaica on behalf of the company.

Managed an inbound customer service team, bilingual team and secure messaging. Had a 95% customer satisfaction rating and promoted over 40% of my team.