Provided full-time staff support to the NSA/CSS Representative with the US Indo-Pacific Command (NCR INDOPACOM) as a government contractor. Supported senior-level liaison activities relating to Signals Intelligence (SIGINT) Operations, Cyber Security and Workforce Management. ● Enabled the Emergency Preparedness Engagement Cell (EPEC) to streamline consistent and accurate communications to the workforce prior to and during emergencies and improved communication efficiency ● Maintained… Show more Provided full-time staff support to the NSA/CSS Representative with the US Indo-Pacific Command (NCR INDOPACOM) as a government contractor. Supported senior-level liaison activities relating to Signals Intelligence (SIGINT) Operations, Cyber Security and Workforce Management. ● Enabled the Emergency Preparedness Engagement Cell (EPEC) to streamline consistent and accurate communications to the workforce prior to and during emergencies and improved communication efficiency ● Maintained and updated a recall database with over 80 entries of Government personnel with 100% accuracy and ensured emergency contact information was current● Organized the overhaul of the reactive “Visits and Protocol” process involving often disparate and/or disjointed activities into a forward-leaning engagement posture that qualified visits, integrated decision-making (strategic value, take-away(s), landmines, etc.), and factored in benefits to US INDOPACOM● Created visit agendas, coordinated and scheduled meetings and briefings for General Officers, US Cyber Command leadership, PACFLEET Leadership, SEVENTH Fleet Leadership and various US ally entities● Coordinated Government leadership meetings and events, prepared conference rooms, established agendas, invited participants, distributed read-ahead materials and provided meeting minutes● Drafted and maintained Standard Operating Procedures (SOP) outlining Government functional administrative processes to include process automation and improved workplace efficiency ● Assisted Human Resources with onboarding new employees and ensured new staff had necessary information to expediate integration process Show less

Provided dedicated assistance in the preparation, review, revision and maintenance of technical documents to support the Government sector of AT&T. Additional duties include tracking and monitoring tasking and utilizing automated data systems and research tools to meet deadlines.- Established and enforced the use of standard formats and styles for technical documentation.- Reviewed and revised existing documentation to meet evolving requirements.- Maintained a comprehensive… Show more Provided dedicated assistance in the preparation, review, revision and maintenance of technical documents to support the Government sector of AT&T. Additional duties include tracking and monitoring tasking and utilizing automated data systems and research tools to meet deadlines.- Established and enforced the use of standard formats and styles for technical documentation.- Reviewed and revised existing documentation to meet evolving requirements.- Maintained a comprehensive filing system and computer database for all documents to be retained for fast retrieval.- Delivered timely distribution of latest revision level documentation to all appropriate users and ensured that obsolete documentation was removed from distribution.- Provided clear, accurate, and understandable content in a variety of formats (html, pdf, word, excel, and print).- Coordinated, tracked, edited, and posted program reports to client on deadline as a measurable Service Level Agreement.- Provided customer advocacy services as part of adhering to Service Level Agreements to improve client satisfaction.- Designed templates for client reports in Microsoft Word.- Developed production schedules for client deliverables.- Researched, wrote, edited, and posted knowledge management articles to proprietary. Knowledge Management system for field technicians and self-help users.- Wrote and edited SOPs and corporate policies.- Managed the document review and approval process. Show less

Led and trained 7 new employees responsible for managing government property and assets valued at $10M. Transferred and maintained accountability of equipment and devices between machine rooms. Oversaw access to machine rooms and racks of equipment and performed room audits, inspections, and ensures compliance with company procedures.● Defined the scope of work to be performed by the technicians and reviewed and processed work orders via Microsoft Access Database in order to schedule… Show more Led and trained 7 new employees responsible for managing government property and assets valued at $10M. Transferred and maintained accountability of equipment and devices between machine rooms. Oversaw access to machine rooms and racks of equipment and performed room audits, inspections, and ensures compliance with company procedures.● Defined the scope of work to be performed by the technicians and reviewed and processed work orders via Microsoft Access Database in order to schedule work● Tracked and took inventory of equipment installed or removed from the assigned machine room resulting from planned/schedule work or unplanned/unscheduled (emergency) work with ZERO losses● Performed Quality Management assessments by conducting rack/machine room audits for proper accountability, verification, and installation/de-installation of products● Liaised with government personnel by submitting reports that helped solve problems and to relay internal messages● Conducted data center quality audits to minimize discrepancies, manage risks, and report maintenance problems● Verified database was current and accurate and included activities that resulted from afterhours service requests● Managed the power, space and cooling requirements for all installed devices and oversaw requests for the removal installation of new devices Show less

Protected the physical security of $20M in national assets and supported mission essential security functions for a US intelligence community customer.● Controlled the access of employees and visitors in and out of restricted areas by ensuring every person had the proper identification resulting in ZERO security violations or compromises● Supported 50 clients monthly and provided timely customer service to verify customer credentials to issue Common Access Cards (CAC) ● Created and… Show more Protected the physical security of $20M in national assets and supported mission essential security functions for a US intelligence community customer.● Controlled the access of employees and visitors in and out of restricted areas by ensuring every person had the proper identification resulting in ZERO security violations or compromises● Supported 50 clients monthly and provided timely customer service to verify customer credentials to issue Common Access Cards (CAC) ● Created and encoded CAC’s for military and Government personnel, reset pin numbers and enabled certifications on the CAC cards to grant access to Government systems● Drafted incident case reports, collected background information and evidence from statements during investigations and uploaded data in a proper management information system for proper processing with 100% accuracy ● Processed 3 different daily reports that included Security Incident Reports, Change of Custody Reports, and Pass Down Logs which enabled 100% security compliance Show less

Organized, maintained, and managed day-to-day childcare operations resulting in mentorship to developmental youth of military families. Marketed and interviewed prospective clients, built, and maintained rapport with parents, maintained records, and managed center daily activities and operations.

Contributed to a team of 8 personnel that provided support with the organization, planning, and administration of training operations. Interacted with students from all over the world, in traditional and/or distance learning settings.

Ensured the protection of national assets as a front-line physical security specialist. Supported mission essential functions in security for a US intelligence community customer as a member of the Visitor Center Staff.