Natalie Mitchell Email & Phone Number

Melbourne, Vic, Au

Clayton, Vic, Au

Leading a team of 50 across Customer insights, Category Insights and analytics, Innovation and our Customer Care/ Help and Advice teams within Dulux to optimise a superior experience for all of our consumers and customers

Clayton, Vic, Au

Leading a team across end to end innovation processes and strategy, in conjunction with our consumer and customer insights function.

Clayton, Vic, Au

Leading the development and implementation of customer and consumer insights for the Dulux Paints and Coatings team.

Melbourne, Vic, Au

Managing a team of 4 to unlock growth through category insights across our Grocery, Dairy and Freezer divisions

Melbourne, Vic, Au

Key achievements:- Transformation of CX Program, leading a team of IT, insights and analytics, research partners and operations to implement multiple upgrades and improvements to the program. Changes have resulted in a significant increase in internal team and customer engagement, influencing key decision making - Insights planning and research counsel for Store Operations, Service and Online teams- Part of Retail Leadership program

Melbourne, Vic, Au

Key achievements: - Launched successfully Coles Circle (our Online Community), leading a cross-functional team to implement one of Australia's largest online communities (now around 80K members). Managed multi-faceted research and engagement plan to ensure successful acquisition and retention strategies were upheld. - Responsible for the Tell Coles program, our customers main feedback channel. Led expansion of program to include capturing additional insights for our Store Development, Marketing, Property, Operations and Merchandise teams.

London , Co

Melbourne, Victoria, Au

Foster relationships with Brand, Product, Design and Sales across all divisions of Pacific Brands to utilise insights and influence business decision makingManage syndicated research projects, distributing and influencing insights across the business.Manage ad-hoc research for Workwear Group division of Pacific Brands.Implement consumer segmentation into brand and product planning.Implement NPD research, workshopping ideas into realistic product concepts and infiltrate NPD pipeline.Trusted Advisor on shopper and POS decision making

London , Co

Key client contact on three major accounts in TNS Technology team; project lead across a number of projects in 2009, focused on new product development, retail strategy, customer satisfaction, brand and advertising perceptions, and market understanding studies.Responsible for developing new business with senior leadership team for Technology sector, growing client portfolio.Retail and Shopper Champion - TNS Australia

London , Co

London , Co

London , Co

Victoria, 3800, Au

Conducting primary and secondary research for a range of Major retailers, shopping centres, government agencies, consultancies and not-for-profit bodies.Work included First Cut publication with KPMG, Retail Meter with PWC, coordinator of International Retail Study Tour in 2004, assistance with custom retail training programs, articles in The Bottom Line, Dynamic Business, as well as featured for comment in BRW, The Age, Herald Sun, Melbourne Magazine, Sydney Morning Herald, Queensland Business Review and ABC Radio

Phd, Marketing

Honours, Marketing

Bachelor, Marketing