Natalie Molinaro Email & Phone Number

United States

Developing a disclosure department in operations for a top Mortgage Company. My previous employer recruited/scouted me for this position because of my proven success of solving problems. Scope of development includes: researching compliance issues, creating & implementing workflow tasks to resolve issues, training employees and now supervising a small team while department is early phase of development.I perform a financial loss analysis on files with closing cost fee penalties from missed government deadlines, provide solutions and prevention plans. I’ve stopped a financial leak and implemented a plan that has saved hundreds of thousands of dollars (data documented). In addition to department development, I volunteer to cover for the receptionist or my team members when department is short coverage. Being a team player is my key to success.

United States

Previously NYS certified, Code Enforcement & Building Inspector. Experience is exclusive to accessory structure permit review and performing onsite inspections to complete permit process. Performed office duties such as answering calls, servicing resident walk-ins, filing and code enforcement related tasks.

50 Carlson Road, Rochester, Ny 14610

-Responsible for creating and marketing banquet venue options-Coordinating customer events-Client networking

2541 Monroe Avenue, Rochester, Ny 14606

Premium Mortgage Corporation, Rochester, NY Executive Administrator/Solutions Analyst Key point of contact for vendors, sales and operations support issues for 4 branch offices. Performed daily functions such as employee coaching & mentoring, compliance research & training, problem solving, creating process improvement plans, data reporting analysis and database technical support.+Multi-tasked daily functions as trainer, analyst, executive administrator and project coordinator+Completed Vice President’s daily requests, projects and tasks without supervision or training+Selected by President to improve and ensure accurate pivot table reports for tracking production & growth +Delivered 100% validation scores for NY, VT and FL State audit exams, without experience or training+Improved communication process by streamlining consistent information to strengthen business relations+Maintained database efficiency, customized screens/documents, implemented installations/upgrades and performed repairs that reduced disruption for 75+ users+Lowered compliance errors of 25%+ by creating training modules for sales and support members+Decreased vendor expenses of $120,000 and delivered an escape strategy from a contractual obligation +Reduced 15+ weekly hours by designing, testing and implementing new document tracking procedures+Created a software work-around that saved Company from downgrade fees for 20+ Microsoft Office users

2541 Monroe Avenue, Rochester, Ny 14618

Team Lead/Junior Processor Assisted processors with ordering tax transcripts, requesting home appraisals, verification of employment, credit report review, file auditing & quality control to clear conditions needed to complete loan applications. Provided training, managed support staff members and continued technical support for employees.+Rapidly promoted into leadership role after mastering 5 support positions+Trained, mentored and assisted in on-boarding process for 11 new employees +Initiated research analysis of operations to evaluate procedural methods and created solutions that decreased manual data entry by 40%+

2541 Monroe Avenue, Rochester, Ny 14618

Quality Control/ Administrative Support Reviewed, corrected and executed approval letters to borrowers and agents, audited file documents, confirmed fees with accounting and prepared files for closing/funding the loan to meet contract deadlines. Helped departments with technical support related issues. Continued involvement after leaving each role as trainer, coach, department coordinator and provided job coverage in employee’s absence. +Audited file documents to comply with mortgage guidelines/requirements, performed analysis of file termination cause, notated details and executed notice of action letter to be sent to borrower and prevented fines for errors on 100+ files +Decreased labor costs of $50,000+ by automating loan approval tasks and improving quality assurance+Reduced overhead expenses of $10,000+ in stationary and postage that improved process efficiency

Business Administration And Management, General

Associate Of Science - As, Business Administration, Management And Operations