Natalie Ocon Email & Phone Number

Elgin, Illinois, United States

Schaumburg, Illinois

Rolling Meadows, Il

Provide customer service in a fast paced environment to many client accounts by answering questions, processing orders and resolving issues.Duties & Accomplishments:• Heavy direct client contact via email and phone to receive sales orders, arrange shipping, provide tracking and installation support.• Provide internal support to Account Management and Project Management teams.• Conduct team meetings, client conference calls and training sessions.• Manage… Show more Provide customer service in a fast paced environment to many client accounts by answering questions, processing orders and resolving issues.Duties & Accomplishments:• Heavy direct client contact via email and phone to receive sales orders, arrange shipping, provide tracking and installation support.• Provide internal support to Account Management and Project Management teams.• Conduct team meetings, client conference calls and training sessions.• Manage inventory availability and communicate additional needs to Production.• Follow-up with Purchasing and Production to ensure shop orders are completed in time to fulfill sales order requirements.• Ongoing communication with Shipping and freight carriers to ensure timely shipment and delivery of product.• Planned and successfully executed several large roll-out orders.• Participate in the development and shipment of prototypes.• Responsible for quoting prices, invoicing and collecting client payments.• Manage returns through Receiving and issue credit memos when necessary.• Report creation and distribution both internally and to the client.• Work alongside IT to streamline everyday processes through automation.• Daily internet, intranet, MRP LN, Lotus Notes and Microsoft Office use.• Create process manuals and train new associates. Show less

Nch Marketing

Sending customers invoices. Confirming invoice receipt. Entering data into billing system. Following up with Account Managers to answer invoicing questions. Monthly billing statement and report creation. Daily computer use. Auditing credit issues. Digital scanning and filing. Posting cash payments.

Prepare and provide consolidated billing to large customers. Interpret and format data. Prepare daily, weekly and monthly spreadsheets and reports in Microsoft Excel. Digital scanning and sending customer invoices. Intranet and internet use. Auditing and credit issues. Communicate with Sales Reps., customers and perform collections.

Creating paperwork when order shipped. Processing freight bills. Sending invoices to customers. Providing customer service. Matching sales orders to invoices and filing.