Natalie Orner Email & Phone Number

Hi, I’m Natalie! I’m a dedicated Client Success Specialist with a passion for fostering strong client relationships, resolving complex technical challenges, and driving meaningful results. Over the years, I have honed my expertise in customer support and success by managing high volumes of client inquiries, resolving advanced technical issues, and collaborating closely with cross-functional teams, including Product and Engineering, to deliver seamless solutions.In my current role, I’ve successfully managed and resolved over 800 client tickets while adhering to strict service level agreements (SLAs). I’ve also taken on leadership responsibilities by creating and implementing a modular training framework, streamlining the onboarding process for new team members, and developing standardized operating procedures (SOPs) to improve efficiency and consistency. These initiatives have enhanced internal operations and significantly improved the client experience.A key achievement in my career includes launching a Customer Satisfaction Score (CSAT) survey, which provided actionable insights to improve service delivery and strengthen client relationships. Additionally, I’ve played a pivotal role in creating scalable solutions, such as standardized email templates and knowledge base resources, to support both clients and internal teams.I’m driven by a commitment to continuous improvement, proactive problem-solving, and empowering both clients and colleagues. Let’s connect to share ideas, exchange best practices, and collaborate on driving success in customer-focused industries!

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  Yale University

  Cognitive Science