• Prepare monthly financial statements• Payroll and Human Resource administrator for both dealerships

• Offering vehicle financing and insurance to customers • Providing an explanation of after market products, extended warranties, manufacturer and dealership procedures and policies.• Research new lending institutions and maintain good working relationships to secure competitive interest rates and financing programs.• Processing deals accurately and securing approval through financial sources. • Understanding and complying with federal, provincial and local regulations.•… Show more • Offering vehicle financing and insurance to customers • Providing an explanation of after market products, extended warranties, manufacturer and dealership procedures and policies.• Research new lending institutions and maintain good working relationships to secure competitive interest rates and financing programs.• Processing deals accurately and securing approval through financial sources. • Understanding and complying with federal, provincial and local regulations.• Staying up to date with finance and lease programs and benefits Show less

• Ensure wholesale audits are planned and scheduled in coordination with the auditing vendor, executed and reviewed in accordance with procedure.• Monitor dealership wholesale performance and make recommendations to management.• Support status handling activities as needed.• Facilitate relationship with the auditing vendor and monitor performance and trends. Keep management informed of any issues and act as the key contact.• Direct the activities of the auditing vendor Field… Show more • Ensure wholesale audits are planned and scheduled in coordination with the auditing vendor, executed and reviewed in accordance with procedure.• Monitor dealership wholesale performance and make recommendations to management.• Support status handling activities as needed.• Facilitate relationship with the auditing vendor and monitor performance and trends. Keep management informed of any issues and act as the key contact.• Direct the activities of the auditing vendor Field Service Representatives (FSR) to ensure proper completion of tasks, and compliance with both company and legal procedures.• Key contact for the auditing vendor FSR with audits in progress, including procedural questions, proper handling of situations with dealers, etc.• Utilize the Daily Review Guide to ensure procedural compliance throughout the department in order to achieve a "Compliant" rating on all Control Self-Assessments and GAC audits.• Assist in the development of plans and implement actions that will ensure Center meets budgeted controllable operating cost ratios.• Reconciliation of DataScan and Carproof monthly invoices and Dealer Credit legal billings.• Support and implement Six Sigma initiatives.• Support a culture which ensures a sales focused mindset is maintained in the Business Centre.• Provide leadership through involvement in corporate community activities.• Perform daily responsibilities to ensure high levels of dealer and customer satisfaction. Support Dealer Satisfaction Index (DSI), Customer Satisfaction Index (CSI) and PULSE initiatives to reach Employee Satisfaction Index (ESI), CSI and DSI targets. Show less

• Analyze and decision consumer and commercial credit applications• Oversee credit investigations and perform investigations as needed• Adhere to purchasing policies focusing on risk management• Understand and practice business unit financing plans, programs, and procedures • Develop and maintain strong business relationships with dealership personnel across Canada• Support diversity initiatives by understanding, respecting and valuing the differences that define employees… Show more • Analyze and decision consumer and commercial credit applications• Oversee credit investigations and perform investigations as needed• Adhere to purchasing policies focusing on risk management• Understand and practice business unit financing plans, programs, and procedures • Develop and maintain strong business relationships with dealership personnel across Canada• Support diversity initiatives by understanding, respecting and valuing the differences that define employees as unique individuals Show less

• Customer Service - have the responsibility for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems in order to resolve many and varied phone calls related to vehicle financing or leasing. The primary focus of a Customer Service Representative is first call resolution to ensure a positive customer experience. • Loss… Show more • Customer Service - have the responsibility for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems in order to resolve many and varied phone calls related to vehicle financing or leasing. The primary focus of a Customer Service Representative is first call resolution to ensure a positive customer experience. • Loss Prevention - navigate through a variety of system applications while speaking with customers about vehicle financing or leasing. Representatives focus on minimizing portfolio risk and credit losses through effective calls, effective account management and appropriate account resolutions while remaining empathetic and emotionally resilient at all times when determining the best solution for the customer and Ford Credit. Show less

• Recruiting, interviewing, and hiring• Reviewed and updated associate manual • Payroll and managed employee information database

• Promoted events through promotional materials and outreach presentations • Social media impression management and website maintenance • Correspondence with various organizations throughout the province

• Assisted in building community development through regular and special programming and events • Helped with town development and beautification• Facilitated summer events such as the centennial celebrations