• Providing support to users and being an additional point of contact for problem resolution. • Troubleshooting hardware, software, and network issues.• Installing and configuring hardware and software components.• Repairing or replacing damaged computer hardware.• Establishing good relationships with all clients and colleagues.• Managing technical documentation.• Keeping accurate and detailed descriptions of services performed while on a service call.• Assisting with onsite installation/troubleshooting of Ethernet and various network, PC, and security systems within the company• Changing configurations, settings and permissions to fix computer issues

● Sole member of LLC with all responsibility of landlord and property manager roles.● Developed and maintained strong relationships with tenants, contractors, and other property owners.● Prepare budgets, resolve conflict resolution between tenants, provide regular check-ups and repairs,and coordinate schedules with respective contractors.

● Licensed Real Estate Salesperson connecting prospective buyers and sellers of residential real estate with agents on a referral basis. I apply customer-centric active listening, marketing, and personal and professional relationships to create winning solutions for all parties.

Provided remote and on-site technical support to clients, ensuring efficient resolution of hardware and software issues, minimizing downtime, and optimizing systems' performance.Installed, configured, and maintained computer systems, servers, networking equipment, and peripherals, adhering to industry best practices and client-specific requirements.Conducted thorough system diagnostics and troubleshooting, effectively identifying root causes and implementing appropriate solutions promptly.Collaborated with cross-functional teams to plan and execute IT infrastructure upgrades and migrations, ensuring seamless integration and minimal disruption to daily operations.Documented all technical activities, including incident reports, resolutions, and changes, to maintain comprehensive records and facilitate knowledge sharing.Led cross-functional teams to streamline audit processes, onboarding/offboarding processes, project tracking processes, and client facing reporting. Diagnosed and resolved network connectivity issues, both wired and wireless, optimizing network performance and reliability.

● Led and managed a team of information system auditors in conducting comprehensive audits of clients’ IT systems and controls.● Demonstrated experience auditing information systems and implementing controls to ensure data integrity and security.● Reviewed and evaluated clients’ IT general and application controls in accordance with Sarbanes-Oxley 404 requirements.● Supervised and mentored new employees and interns to foster their growth within the audit realm.● Proven track record of identifying process improvements and implementing change to streamlineoperations and improve efficiency.● Excellent communication and interpersonal skills, with the ability to build relationships and influenceothers at all levels.● Assisted clients with implementing corrective actions to improve their IT controls.

● Coordinated communications between the IT Team and the Financial Team to interpret audit results.● Developed a large business network as well as developed time management skills allowing me to meettight deadlines.● Completed audits for clients in a variety of industries, including manufacturing, retail, and technology.● Demonstrated ability to meet deadlines and work under pressure, completing an audit in 2 weeks thatwas originally scheduled for 3 weeks.● Strong analytical and problem-solving skills, with the ability to quickly grasp complex business issuesand develop creative solutions.

● Supervised children daily. Developed better conflict resolution techniques as well as improved professional interpersonal communication skills.

● Created workpapers for EBP audits, Quarterly Reviews, and Year-end audits.● Analyzed various Companies’ financial records as well as legal documents in search of fraud ormisstatements.● Learned all-around basics in auditing as well as learning about workplace professionalism.