- Consulted with clients regarding user flow, website interaction and behaviours, audience segmentation and all other issues relating to clients’ requirements in relation to user acquisition, conversions and more resulted in a comprehensive understanding of their own customer base.- Exemplified exceptional performance under demanding circumstances, skillfully using my attention to detail, I managed conflicting priorities across multiple clients. As a result, I successfully delivered a series of high-profile projects within a compressed time frame, showcasing my ability to thrive under pressure while ensuring exceptional outcomes.- Played a vital role in supporting the management team by devising a dynamic sales strategy that harnessed creative thinking to address recurring challenges. The outcome was a refocused approach that allowed us to concentrate on implementing solutions to enhance the customer journey while concurrently optimizing profitability- Was solely responsible for training juniors in the sales team. Provided onboarding for 3 juniors as part of my key accounts role.

- Worked around tight deadlines to ensure multiple event launches and deliveries simultaneously resulting in maximum sales and client satisfaction.- Consulted with clients regarding user flow, website interaction, spending behaviours, audience segmentation and all other issues relating to clients’ requirements in relation to user acquisition, conversions and more.- Partnered closely with the broader sales team to identify potential areas to improve the platform to make sure client expectations were being met which resulted in a higher client satisfaction and less internal time spent on administration.

- Persevered through Covid-19 and a difficult time in the organisation which enabled the company to still have a high quality output of work while losing some key team members. - Utilizing platform and account management expertise, I played a pivotal role in the expanding of the organisation into a new market sector. This strategic initiative enabled the organisation to successfully onboard and engage with the most prestigious clients in the local market space.- Monitored market trends using pattern recognition to relay information to broader sales team which allowed for conversation and decisions toward overall strategy.

- Managed and prioritised multiple client configuration requests and drove these to completion allowing the Key Account Manager to focus on tasks of higher importance. - Maximised team output and efficiencies through co-ordinating the handover information needed for workflow of broader team. - Scoped the requirements of and prepared quotations which helped improve communication between departments and allowed for the increase in revenue.

- Served as platform expert to customers (vendors) and managed roll out of new platform features which enabled my department to focus on the delivery of the event. - Transferred information verbally and in writing which allowed for the seamless communication of all departments within the organisation. - Addressed problems and made decisions based on my knowledge of events to manage the relationship between the platform and the customer/user.

Positions Worked: Access Control: Ticket Scanning, wristbanding, door sales cashier, Access Control Manager. Cashless: Top-Up station cashier, Top-Up station Manager, Liaison, Office Manager