- Create and direct all daily production operations with emphasis on increasing daily goals- Orchestrate fast pace and high demand work flow within an evolving kitchen routine - Handle all product testing and quality control protocols- Manage the company's Metrc account- Ensure all business and daily operations run smoothly and all goals are met- Present updated plans and strategy development to the CEO- Curate new ideas and recipes, as well as lead research and development to successfully implement new ideas- Handle all HR responsibilities, including payroll, attendance, employee scheduling and submitting state required documents - Manage all state required compliance regulations

• Was responsible for all staff and business relations including hiring new employees, annual reviews, and overall operations in Colorado.• Determined staff roles and responsibilities based on employee strengths and servicing clinic’s needs.• Maintained regular communication with servicing physicians, their teams, and clinic directors.• Executed all Senior Patient Care Specialist duties at a superior level.• Built and maintained strong relationships with referring physician’s and their staff.• Managed Intra-office communication.• Remained up to date on new products and provided educational in-services to Medequip staff as well as hospital and therapy staff.• Maintained awareness of procedures and protocols for each referring physician and new business opportunities.• Created monthly schedule for staffing needs at the office, customer clinic days, CPM field service, and on-call service hours.• Established procedures to support excellent response time and patient experience.• Managed inventory control, including ordering all DME and establishing distribution plan based on clinic needs.• Helped create and maintain procedures for timely submission of all paperwork.

• Provided world-class customer service.• Educated patients on donning and doffing of medical equipment in clinic setting.• Customized measurement when appropriate.• Educated patients on care and appropriate use of equipment.• Followed procedures to support excellent response time, timely and thorough follow up to customer and patient needs.• Maintained Medicare and HIPPA compliant.• Followed up on both rental items and customer satisfaction surveys.• Stocked servicing clinics and surgical centers with needed DME.• Provided immediate assistance and/or solutions for problematic occurrences with equipment.• Traveled to different servicing clinics within 30-mile radius.