•Generating bids for various commercial projects by reading plan sets, selecting the correctequipment and materials, and adhering to state-by-state energy codes.•Offering comparable solutions that meet project requirements, as a result of historical supplyshortages, and negotiating the difference in price with management and suppliers as needed.•Ensuring customer support by delegating email and phone coverage for out-of-office staff,handling quote conversions, tracking orders, and answering customer inquiries in a friendly,professional manner.•Coordinating project deliveries with the logistics department to meet deadlines and conductingfollow-up communications to confirm equipment and materials arrive to their correctdestination.•Participating in continued development and training in the trade to provide accurateinformation and ensure a quality experience is achieved.

•Communicated with customers, Sales Representatives, and Regional Managers on a dailybasis to stay current on HVAC technologies in order make informed recommendations tocustomers regarding product replacements.•Utilized the company's database to create, track, and return orders.•Created customer orders over the phone, email, or in-person.•Maintained documentation of active orders, branch transfer requests, and scheduledcustomer deliveries.•Continually developed and maintained strong product knowledge through company’s learningportal.•Placed special orders through vendors and contacting the customer when ready forshipment/pickup.•Provided backup to the warehouse as needed.•Learned how to use new and unfamiliar planning and sales software (Prophet 21, Samsara, PathGuide)at a professional level.

•Provided excellent customer service to all customers and fellow Team Members.•Picked, inspected, and prepped orders for next day delivery while operating the will call desk.•Audited Team Member pick tickets to ensure accuracy of equipment and materials requestedagainst physical inventory prior to shipment.•Operated picker and forklift without compromising the safety of self and others.•Handled sheet metal products safely with company provided PPE.•Received, sorted, and staged special orders for customer’s and staff.•Maintained the will-call rack by organizing and cycling out orders as needed.

•Member of the company established Safety Committee that oversaw safetyconcerns or issues and implemented corrective actions to help risk mitigation, whileemphasizing the importance of OSHA regulations to team.•Picked, audited, and staged orders prior to production startup.•Trained new team-members in daily warehouse operation.•Assisted plant-wide operations by translating between English and Spanish-speakingemployees to diminish any production or warehouse inaccuracies caused bymiscommunications.•Identified packages with appropriate documentation and labeled allergen containingingredients in compliance with the FDA food allergen policy.•Adapted to a consistently changing schedule and working long hours to ensure thesuccess of warehouse daily operations.

•Recorded hourly quality checks on products.•Packed and palletized products in an orderly, fast-paced environment.