Natalie Saenz Email & Phone Number

Mishawaka, In, Us

Mishawaka, In

*Resolve accounts for clients through balance in full, settlement in full or payment arrangements by contacting consumers on 3rd party Healthcare Bad Debt accounts. *Effectively communicate with consumers who had complaints, disputes and insurance issues professionally and ethically. No escalated issues to upper management.*Although my inventory was half of the others in the department I met or exceeded the same percentage of dollars collected in comparison.*Accurately notate calls while following all Federal and State Laws such as; FDCPA, HIPAA, FCRA.

Granger, In

*Contact, skip, search for asset information on credit card accounts that were assigned to the Attorneys office to begin legal proceedings in an attempt to collect the balances before the legal action began, which was a requirement of the Credit Card Companies. *Accurately notate accounts of attempt or conversation. *Check systems for bankruptcies, previous garnishments, and Military activity. *Follow and adhere to all Federal, State and other Regulations as required for a 3rd party agency.

Mishawaka, In

*Work at home call center representative for the Seattle, WA branch*Assist consumers to evaluate their situation to repay the Healthcare account that had been placed with our office. Convince the consumer of the most beneficial repayment methods for them and the company. *Provide direction and potential possibilities as to why insurance issues occurred that the consumer was struggling with. Professionally and respectfully resolve any consumer complaints or disputes. Contact, work, inbound/outbound 120-150 accounts daily.

Mishawaka, In

•NCO closed many offices due to reorganization or I would most likely still be with them. I loved my job and duties there. After my severance with NCO my Husband and Mother had several medical issues that I needed to be available 24/7 to assist them with. I am now immersed in a full-time job search and ready to reenter the workforce

Mishawaka, In

*Supervision of up to 23 employees, which contained 4 separate departments: Call Center, Client Support, Pre-Legal, Insurance billing. I cross trained myself in each department. *Expand and maintain client relationships by providing day to day contact and reports.*Assist Sales and Marketing Departments with Request for Proposals for new and/or existing clients in order to increase the clients Revenue Cycle. Gathered company information and statistics. Traveled and met with potential and existing clients. *Successful and effective in oversight of new client implementation from signed contract, to working with multiple departments (IT, Client Services, Collection Manager, VP)to get the accounts live and being worked by staff at an agreed upon deadline. *Effectively created and maintained any specialty client required reports and needs. Worked closely with, and sent required reports to my VP and SVP. *Responsible to meet and exceed assigned revenue, P & L, and EBITDA budgets. Success for 10 months in meeting or exceeding projected goals in each category in 2012. *Monitor and adjust inventory and work flow by utilizing KPI reports. *Human Resource responsibilities included: payroll, applicant review through Taleo, hiring and verify required new hire documentation.*Update and maintain employee files, administer any required disciplinary actions, terminations and/or discussions. *Open door policy and clear and transparent communications to staff of expectations and needs of the company.*Provide motivation to staff to achieve company, office and all employee personal goals. *Trained, tested and monitored to maintain compliance of the staff to Federal and State laws and regulations, as well as client negotiated items. *Selected by the Senior Vice President to implement and manage several special and high profile projects.**Call Center Manager, 9/2002 – 8/2004**Call Center Collection Supervisor, 05/2002 – 09/2002**Call Center Collector, 01/1995 – 5/2002

Mishawaka, In

*Accurately and efficiently enter and process daily receivables / payables. *Ran invoices, verified them against orders and mailed. *Accurately applied receivables to applicable invoices and maintained daily records.*Collection calls on past due receivables. Assist the Office Manager with payroll and time cards and general receptionist duties.*Utilized SBT 7.0 Accounting system, Word 6.0 and Windows 3.1

Elkhart, In

*Commercial leases, floor plans, credit cards, student loans, collateral and personal loans. *Loans with collateral that were unresolvable were located and repossessed by myself and/or tow trucks. *Lowest charge off results for department

Mishawaka, In

*Teller: provide excellent and professional customer service. Balance drawer at end of each day. *Loan Clerk: Processed loan applications, ran credit bureau reports, gave Loan Manager an overview of the application. Initiated forced insurance for car loans. Filed disability claims, handled bankruptcies. Unresolvable accounts were prepared by me and sent to the Credit Union Attorney for further action.