• Perform financial administration of Professional Services (PS) and Cloud and Managed Services (CMS) projects in an Oracle ERP system for 68 customers comprising 98 individual projects• Analyze and process project documentation and contracts to provide accurate invoicing for customers• Review and collection of $2.1 million in Accounts Receivable (average per month)• Maintain and report accurate and timely reporting for multiple levels of the organization and project shareholders including: resource allocations, costs, revenue, budgets, forecasts, invoices, collections, cash-flows, project margins, and closings for all assigned projects• Interact and communicate effectively with both internal and external users• Perform problem resolution for all billing and project ERP utilization issues• Assist Controller by preforming month-end account reconciliations and aiding in financial and internal processes audits

• Tracked and ensured proper accounting of quantities and costs, billing hours and materials, and prepared month-end closing procedures• Developed new data tracking templates for maintenance, work orders, and cost targeting projects• Found thousands of dollars in lost revenue due to inefficiencies in recordation processes and implemented loss prevention measures

• Conducted thorough home inspections to ensure the integrity and safety of roughly 95 secondary and vacation homes (average per month)• Reported home conditions and provided suggestions for maintenance and improvement needs to homeowners• Arranged vendor and concierge services for homeowners and their guests

• Assisted Broker-Salesperson with property showings, open houses, and created marketing materials• Ensured various aspects of client homes were in working order and coordinated any necessary repairs

• Determined project feasibility through federal, state, and county code research and interpretation • Completed permitting of residential, commercial, and resort projects through various governmental regulatory agencies• Read and reviewed architectural, structural, and civil engineering plans for completeness• Worked alongside regulatory agencies such as local counties, utilities districts, fire departments, the Tahoe Regional Planning Agency, and the Nevada Division of State Lands• Ensured architect and drafters completed all projects in a timely and efficient manner to client satisfaction• Communicated with clients and agencies on a daily basis, including community meetings and presentations

• Ensured customer satisfaction and resolved customer complaints both onsite and prior to their arrival• Utilized POS and PBX systems, provided reporting of daily operations, processed check-ins and check-outs, procured customer reservations

• Managed outside vendors for events and assisted in the execution of those events • Conducted property site tours for potential clientele • Arranged honeymoon and anniversary packages for customers through coordination of outside vendors for reservations and activities• Created and implemented a new filing and daily task system to enable more efficient planning for weddings and other related events

• Performed daily clerical and office duties including: copying, mailing, filing, proofreading, and financial report generation• Assisted Director of Institutional Advancement, Director of Human Resources, Director of Admissions, Secretary of the President, and the President