Oversaw a department of 25 Data Feed and SEM Tracking Specialists. Overhauled the department structure to align with corporate initiatives and values by driving the creation of new roles, pay structure, and employee evaluation metrics. Established quarterly objectives and developed corresponding projects. Oversaw company partnerships related to the department.

Established this role after identifying a need for streamlining operations, improving quality control, and driving growth. Managed and developed a department of 20 Data Feed and SEM Tracking Specialists. Continued the development of the Data Feed service by playing a crucial role in launching a Data Feed product. Navigated employee turnover and the remote work transition: • Developed and implemented a tiered framework for employee career progression and compensation. • Increased visibility and efficiency by spearheading the adoption of a project management system. • Implemented a communication framework that enabled asynchronous collaboration.

Led an expanding team of Data Feed Specialists. Developed the Data Feed marketing service by establishing processes and guidelines for new product offerings. Focused heavily on improving the team’s quality of service and efficiency: • Restructured the interview process and created a framework for hiring more qualified specialists. • Spearheaded the development of a department-wide knowledge base. • Created and led all internal and cross-functional training.

First person promoted to this new position. Managed more complex data feed integrations and assisted the team with client escalations. Utilized knowledge gained through research and experience to help establish workflows and best practices. Developed documentation and training for the team.

Second person hired on this newly formed team. Used problem-solving and analytical skills to determine how to integrate client product information with Google and Microsoft marketing platforms for Shopping and Dynamic Remarketing campaigns. Took the initiative to document findings along the way for future specialists.

Manage calendar and set up appointments with new clients.

Accounts Receivable, Payables and customer service. I manage all resident and non-resident accounts.

Communicated with future and current renters, gave tours and filed/prepared leases and paperwork.

Guide students in productive behavior, teach study habits and organization skills, and tutor students in mathematics and other topics.