Identify inefficiencies, develop new policies and manage the schedules for seven personnel; manage a high-volume workload within a deadline-driven environment with strong customer service orientation effectively addressing, negotiating and resolving issues as they arise; remain composed under stress and deliver on commitments; responsible for the CRM and Database management software system.

Self- Employed, OSHA Certified, Forklift Safety Operator Trainer

Worked across divisions to broaden the account management standards, drove innovation to achieve high retention rates with accounts. Established, maintained and managed accounts, by acting as the primary contact; grew the customer base through networking, referrals, cold calling and training presentations; accountable for meeting sales quotas and maintaining optimal client satisfaction with respect and integrity.

Progressed through a series of promotions and increasing responsibilities for the creation and coordination of community programs. Collaborated with the community leaders, health care systems, volunteers and business owners to maximize corporate engagement to meet shared objectives and goals; skilled in building community support, key coalitions and strategic inter-agency partnerships; leveraged volunteers as door openers and relationship builders. Developed and coordinated programs with a strong commitment to serving the needs of Sacramento’s multi-cultural population, with documented success overcoming challenges of limited resources and financial constraints to design high-quality, comprehensive and successful programs.

Managed a fast-paced office for a Fortune 500 Company and served as the first point of contact for calls and customer inquiries; performed a wide range of office functions such as maintaining the database, product inventory, accounts payable and petty cash; prepared various reports, composed and edited correspondence and presentations.