Case Handler for Online Complaints for Lloyds Banking Group. Work across three main brands - Lloyds Bank, Halifax, and Bank of Scotland. Review and investigate cases as they are submitted via online channels, coming to a fair and unbiased decision and awarding redress where approriate. Responsible for managing and distribute cases as required between other Case Handlers in order to resolve cases within SLAs. This role requires close attention to detail, excellent written and verbal communication, and exceptional customer service. I am also a Classroom Coach for new-to-bank staff which involves training new colleagues and facilitating their transition from the classroom to the live floor.