Natalie Stonham Email & Phone Number

• Deliver improvement projects that support the achievement of operational and strategic objectives.• Support planning and management of activities associated with maintaining ISO 9001 certification, including conducting internal audits, process improvement and advice on compliance requirements.• Provide specialist process analysis, optimisation and modelling expertise, including advice to leaders and stakeholders to identify and implement efficient and innovative business productivity improvements. • Build and maintain effective relationships with key stakeholders across Powerlink to understand, to learn, to influence and to align improvement projects and activities.

VIQ Solutions combines human and artificial intelligence (AI)-driven voice and video capture technology and services to securely manage digital content in the most rigid security environments including legal, criminal justice, insurance, government, corporate finance and media.• Lead people and strategy for the effective and efficient delivery of recording and transcription services to Australian customers. Accountability for eight separate operational functions with responsibility for 220 employees and 200 independent contractors. • Member of the APAC Executive Team, with a proven ability in cross-functional collaboration during the business planning process and demonstrated expertise to align direct reports to deliver superior outcomes through the use of operational data, identification and focus on key performance metrics and fostering a growth mindset.• Oversee client operations, implementations and transitions for all customers.

Brisbane, Australia

• Led operations teams across Business Banking, Personal Banking and Wealth channels with a focus on establishing optimal operational structure to effectively manage risk and guarantee superior client experience in a period of intensified regulatory scrutiny and change.• Redefined the operating model of the Cash and Business Banking Onboarding (new accounts) teams following significant growth; with a focus on establishing key performance metrics and building capability to achieve business outcomes. • Guided the strategic re-organisation of the Personal Banking, Wealth and Business Banking Operations (Cash) division to build operational resilience during Covid-19 and support sustained business growth. • Mentored junior leaders with a focus on the importance of data-driven decisions and building capability as key pillars to effective leadership.

Auscript is a leading supplier of secure court recording and transcription services for courts and law firms throughout Australia.• Lead a highly results focused and collaborative team dedicated to building and promoting a “Culture of Excellence”. • Drive initiatives, in collaboration with the business, to build capability, reduce inefficiencies, manage risk and increase quality. • Promote a clear standard of customer experience, and equip employees through the design and delivery of effective training and engagement initiatives.• Analyse and evaluate key performance metrics to identify business improvement initiatives and value add opportunities for clients through process and system enhancements.• Develop effective relationships with stakeholders to plan and deliver change.• Support the ISO 9001-certified Quality and Compliance Framework by leading audit activities and reporting on findings and opportunities for improvement.

Brisbane, Australia

• Manage the day-to-day production processes including the efficient and cost effective allocation and rostering of resources nationally• Ensure on-time delivery of transcripts with a strong focus on customer requirements and priorities• Adjust resources to meet forecasted workloads, including effective management of independent contractors when required to meet additional production needs• Supervision of local and nationally located team members • Prepare production reports, including reporting on on-time delivery KPIs• Active participation in ISO 9001 processes, including conducting internal audits and ensuring compliance with Quality Systems• Strong focus on continual improvement of systems and processes

• Plan and schedule work to ensure transcript deadlines were met• Assist the Allocations team to correctly manage and prioritise transcript requirements• Create and maintain monthly rosters for all production staff, includes 140+ contractors• Transferring digital audio and annotation files to production staff• Conduct interviews, recruitment and training of new staff

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Laws (Llb) / Bachelor Of International Relations