Natalie Stonham Email & Phone Number

• Deliver improvement projects that support the achievement of operational and strategic objectives.
• Support planning and management of activities associated with maintaining ISO 9001 certification, including conducting internal audits, process improvement and advice on compliance requirements.
• Provide specialist process analysis, optimisation and modelling expertise, including advice to leaders and stakeholders to identify and implement efficient and innovative business productivity improvements.
• Build and maintain effective relationships with key stakeholders across Powerlink to understand, to learn, to influence and to align improvement projects and activities.

• VIQ Solutions combines human and artificial intelligence (AI)-driven voice and video capture technology and services to securely manage digital content in the most rigid security environments including legal, criminal.
• Lead people and strategy for the effective and efficient delivery of recording and transcription services to Australian customers. Accountability for eight separate operational functions with responsibility for 220.
• Member of the APAC Executive Team, with a proven ability in cross-functional collaboration during the business planning process and demonstrated expertise to align direct reports to deliver superior outcomes through.
• Oversee client operations, implementations and transitions for all customers.

Brisbane, Australia

• Led operations teams across Business Banking, Personal Banking and Wealth channels with a focus on establishing optimal operational structure to effectively manage risk and guarantee superior client experience in a.
• Redefined the operating model of the Cash and Business Banking Onboarding (new accounts) teams following significant growth; with a focus on establishing key performance metrics and building capability to achieve.
• Guided the strategic re-organisation of the Personal Banking, Wealth and Business Banking Operations (Cash) division to build operational resilience during Covid-19 and support sustained business growth.
• Mentored junior leaders with a focus on the importance of data-driven decisions and building capability as key pillars to effective leadership.

• Auscript is a leading supplier of secure court recording and transcription services for courts and law firms throughout Australia.
• Lead a highly results focused and collaborative team dedicated to building and promoting a “Culture of Excellence”.
• Drive initiatives, in collaboration with the business, to build capability, reduce inefficiencies, manage risk and increase quality.
• Promote a clear standard of customer experience, and equip employees through the design and delivery of effective training and engagement initiatives.
• Analyse and evaluate key performance metrics to identify business improvement initiatives and value add opportunities for clients through process and system enhancements.
• Develop effective relationships with stakeholders to plan and deliver change.

Brisbane, Australia

• Manage the day-to-day production processes including the efficient and cost effective allocation and rostering of resources nationally
• Ensure on-time delivery of transcripts with a strong focus on customer requirements and priorities
• Adjust resources to meet forecasted workloads, including effective management of independent contractors when required to meet additional production needs
• Supervision of local and nationally located team members
• Prepare production reports, including reporting on on-time delivery KPIs
• Active participation in ISO 9001 processes, including conducting internal audits and ensuring compliance with Quality Systems

• Plan and schedule work to ensure transcript deadlines were met
• Assist the Allocations team to correctly manage and prioritise transcript requirements
• Create and maintain monthly rosters for all production staff, includes 140+ contractors
• Transferring digital audio and annotation files to production staff
• Conduct interviews, recruitment and training of new staff

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Laws (Llb) / Bachelor Of International Relations