- Safeguard company and client protocols and policies.- Trained 1 Associate Project Lead, 2 Analysts and 10 Technicians in Certification QA.- Utilized Jira/Zephyr, Notion, Trello, Confluence, Microsoft and Google software- Familiar with troubleshooting PC, mobile and console devices adeptly.- Facilitated risk cause analysis and project retrospectives with stakeholders and team members to continuously improve testing methodologies for future projects.- Identified, tracked, and analyzed compliance defects across multiple platforms, documenting and communicating results into daily reports, and project assessments.- Maintained multiple dashboards to track defects per project and platform.Product Releases:- QA Technician for Ruined King: A League of Legends Story (2023)- QA Technician for The Mageseeker: A League of Legends Story (2023)- QA Technician for Song of Nunu: A League of Legends Story (2023)- QA Technician for a 2D action platformer. The team's work was performed under NDA and was uncredited upon release.

- Uphold company standards- Ensure the quality of products- Supervise and assist staff to maintain performance quality- Onboard new/transferring employees and delegate tasks- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency- Resolve any customer and employee complaints- Manage the work order process, including the management of invoices- Create a positive experience for customers through excellent customer service- Reviewing guest feedback