Customer-focused professional with 5 years of experience in the hotel industry. I know the specifics of communicating with hoteliers and their clients and always stay updated on the current trends in the industry. Currently working as Customer success and support manager at HotelFriend AG, deepening my knowledge of technologies used for the development of the hospitality businesses. I have strong organizational, communication and technology skills for all phases of customer interaction. Able to provide stellar customer support to English and German-speaking clients.