Natalie Hixon Email & Phone Number

York, Pennsylvania Area

• Manage multiple providers' daily patient schedules, ensuring all necessary data is accurately entered prior to scheduled appointments.
• Calling patients’ insurance provider or verifying medical insurance via website to obtain eligibility and benefits.
• Sort and update charts with correct medical benefits to ensure patients have a smooth interaction at appointment.
• Assist patients with activation of the patient portal, medical records, and general IT help.
• Facilitated on- and off-site training and developed processes and procedures to increase accuracy of data entered into charts.
• Created resource guides and reference materials within the department as well as company-wide.

Westminster, Maryland

• Entrusted to manage the satellite office and uphold office procedures, policies, daily operations.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering office supplies, organizing office inventory and preparing charts.
• Strengthened operational efficiency by developing an organizational filing system for confidential health records and reports.
• Entrusted to keep a call log of all employees in the call center in excel.

Olney, Maryland

• Managed front desk area including greeting patients, data entry, and helping patients with requests or queries.
• Scheduled appointments for physician visits and procedures using an EMR database.
• Maximized office efficiency by answering more than 50 incoming calls per day and transferring calls to desired destinations.