Natalie Hixon Email & Phone Number

York, Pennsylvania Area

● Manage multiple providers' daily patient schedules, ensuring all necessary data is accurately entered prior to scheduled appointments. ● Calling patients’ insurance provider or verifying medical insurance via website to obtain eligibility and benefits.● Sort and update charts with correct medical benefits to ensure patients have a smooth interaction at appointment.● Assist patients with activation of the patient portal, medical records, and general IT help.● Facilitated on- and off-site training and developed processes and procedures to increase accuracy of data entered into charts.● Created resource guides and reference materials within the department as well as company-wide.● Identifies areas of improvement and initiates change within the department.● Collaborate remotely and efficiently with multiple departments within the organization as well as my own team.● Review charts for accuracy and rectify any errors.

Westminster, Maryland

● Entrusted to manage the satellite office and uphold office procedures, policies, daily operations.● Supported administrative and healthcare staff with skilled clerical assistance such as ordering office supplies, organizing office inventory and preparing charts. ● Strengthened operational efficiency by developing an organizational filing system for confidential health records and reports. ● Entrusted to keep a call log of all employees in the call center in excel.

Olney, Maryland

● Managed front desk area including greeting patients, data entry, and helping patients with requests or queries.● Scheduled appointments for physician visits and procedures using an EMR database.● Maximized office efficiency by answering more than 50 incoming calls per day and transferring calls to desired destinations.