Natalie Willard Email & Phone Number

High Point, North Carolina

Wilmington, North Carolina

- Desked, closed and secured financing on a consistent daily basis- Secured individual and commercial vehicle financing for business use-Secured financing for multiple vehicles and set up lines of credit for fleet use-Built and maintained rapport with banking representatives -Maintained current knowledge of GM incentives-Reported delivered vehicles to the.

Greensboro, North Carolina

Franklin, Tennessee

• July 2017 ran $1740 a copy with 52% warranty penetration and 205% product penetration.
• Negotiated interest rates with clients as well as the banks
• Met with bank reps on monthly basis to know any incentive programs available and signed up with new lenders
• Secured financing for clients in open chapter 7 & chapter 13 bankruptcy
• Build and maintain rapport with clients to exceed CSI goals and create repeat clients
• Created CIT and CNA reports and handled funding issues daily

Greensboro/Winston-Salem, North Carolina Area

• Implemented a new business plan & sales strategy systems to improve customer service with sales calls and internet leads
• Handle all internet leads, phone-ups, and online credit applications
• Instructed all salesmen and sales managers on Reynolds CRM system
• Run service, sales, and event campaigns to increase sales
• Created motivational activities for salesmen to set appointments, have customers write reviews on Cars.com, and increase overall customer service
• Track monthly sales and research sources by running comparisons using Excel

Wilmington, North Carolina Area

• Creating follow-up schedule, status, and result codes in Contact Management
• Creating and saving documents in Contact Management to use as letters and e-mail templates
• Adding new prospects, assigning internet leads to salesmen and attaching schedules
• Logging sales and searching sources in Contact Management and ERA
• Make contact with customers who walk onto the dealership and sending follow-up emails
• Completing all steps in the sale up to pricing for new General Motors internet leads

Wilmington, North Carolina Area

• Resolved customer issues on weekends and evenings when the service and parts department were closed
• Assigned internet leads to salesmen

Wilmington, North Carolina Area

• Generated business through repeat customers
• Followed-up with customers to be sure they were satisfied with their vehicle, the service that they received, and their overall experience with Bob King