- Investigated an average of 5000 suspicious e-Transfer payments monthly, identifying patterns and linkages indicative of active fraud and scam trends.- Maintained a 92% fraud detection score, resulting in savings of approximately 2.5 million dollars annually. Surpassed targets by 8% and consistently ranked as a top performer within the team.- Conducted trend data analysis using enterprise data, producing insightful summaries to inform team decisions and drive machine learning… Show more - Investigated an average of 5000 suspicious e-Transfer payments monthly, identifying patterns and linkages indicative of active fraud and scam trends.- Maintained a 92% fraud detection score, resulting in savings of approximately 2.5 million dollars annually. Surpassed targets by 8% and consistently ranked as a top performer within the team.- Conducted trend data analysis using enterprise data, producing insightful summaries to inform team decisions and drive machine learning enhancements.- Identified potential threats to the Interac brand by monitoring a customer-facing phishing mailbox, promptly escalating threats for takedown to minimize impact. Show less

- Created, customized, and delivered theme-oriented and inclusive program plans for children aged 4-12. - Observed campers regularly and adjusted programs as needed.- Addressed difficult situations and mediated behavioural conflicts through regular and proactive communication with parents, guardians, and colleagues.- Coached volunteers and new staff members, facilitating their integration into their new roles.