Mona A. Email & Phone Number

San Jose, Ca, Us

Conducted stand-ups, sprint planning, retrospectives, backlog refinements and sprint review to drive team productivity.Aligned cross-functional teams on priorities, objectives, and project roadmaps.Improved cycle times by 30% with Agile practices, accelerating feature delivery.Proactively removed obstacles and mitigated risks to maintain team progress.Synchronized 4+ teams, delivering an infrastructure upgrade ahead of schedule.Cut defect rates by 40% and release times by two weeks, boosting customer satisfaction.Acted as a bridge between teams and stakeholders for clear communication.Tracked metrics, conducted retros, and implemented feedback for optimization.Reduced feedback cycles by 25%, improving product quality.Oversaw release schedules and coordinated with DevOps to ensure smooth deployments.

Leads an Agile Transformation and Development Team of 30 to produce network-specific automation that will eventually become a future Mobile offering to customers that has decreased mean-time-to-resolution by 65%. Responsible for managing a project and devising process improvements to help streamline operational efficiencies and decrease the need for manual networking. Facilitates project planning, leads sprint ceremonies, grooming, demos, retrospective, requirement checking delivery to automation team, works alongside Program Manager, removes impediments and blockers, executes the Agile sprint goals, deliver iterative releases, coordinates with cross-functional stakeholders, and promotes communication up, down, left, right to stakeholders and team members. Promotes and executes social and interactive teaching to improve the moral and culture of the team and department.

Dallas, Tx, Us

Implemented full-overhaul of process, procedures, training and set up a configuration for newly hired contractors. Improved new hire average ramp-up time from 3 months to 6 weeks. Responsible for leading a team of 30 Business Ops (BizOps) engineers and developers who deliver automation and tooling to AT&T's $1B Global Customer Service (GCS) Assurance and Delivery organizations. The team is global and dispersed amongst diverse geographic regions. BizOps embeds software developers with operations teams to foster collaboration, enhance productivity and improve customer experience through business process orchestration, work function automation, and construction of customized tooling and user interfaces.

Cary, Nc, Us

Working with the Frontier field techs to test, troubleshoot and provision the FIOS Network, ONT's, Set Top Boxes, BPON,GPON, VOIP, Gate Way Routers, BHR's, Ethernet RJ45, DPI, TRIAD, SIMPL, Viryanet, AXSVision, AMS

Durham, North Carolina, Us

Certificate, Ccnp (R&S)

Certificate, Reviews & Metrics For Software Improvements

Certificate, Java

Ccna Certified

Bs Computer Science

Sas