Natalie Jackson Email & Phone Number

Greater Salt Lake City Area

Voted by my peers as Employee of the Quarter for 4th Quarter 2018. Responsible for screening phone calls, voice mails and emails daily then forwarding those that needed the President’s direct attention/response while handling all others, coordinated the schedule for all of the President’s phone appointments and meetings with clients and/or facilities, travel arrangements, personal and professional errands, sending out correspondence accordingly to each dept. for her when new information came about or a new process was being implemented. I assisted in preparing files that were moving to a legal status and being turned over to attorneys for litigation.I assisted our Provider Relations dept. with facility demographic updates and creating new demographics for new facilities coming on board, assisted our Intake Dept. by taking calls for new clients. I would gather all of their personal information, assist them in locating the necessary insurance documents that we would need to get their file moving forward and then assign them to their personal Intake Counselor, covered switchboard when needed.

Responsible for coordinating attorney’s schedules for court appearances, client appointments, meetings and answering client phone calls.Typed and filed Motions, Orders and other documents for the courts, typed all correspondence & organized discovery on the cases.

Salt Lake City, Utah

Directly worked for 3 attorneys and was a back-up to 6 others at all times. I was in charge of coordinating attorneys schedules between court appearances and client appointments to be orderly and accurate. I have extensive knowledge in how the court process works. I processed files daily, making sure my attorneys had the proper files for their daily court schedules. Prepared, typed and filed Motions & Orders for the courts, typed transcripts of crucial hearings, subpoenaed medical records for cases and organized for attorneys, created and submitted mental health and/or drug addiction referrals, typed correspondence letters & organized discovery on the cases. Was very active in assisting on Capital Murder cases with my 2 senior attorneys. Assisted newer secretaries with any questions or situations they were not able to handle. I was responsible for answering the phone calls of our clients (average of 350 clients at all times)some of whom were in custody of the different jails and/or prisons and assisting them with any needs or questions they had regarding their case(s).

Greater Salt Lake City Area

Directly managed a crew of 35 Customer Service Representatives in 3 office locations & 2 satellite offices, indirectly supervised 150 Customer Service Representatives in our call center. Was responsible in recruiting new employees, payroll, schedules and collections, responsible for daily monitoring of employees, prepared & reviewed with employees their quarterly & yearly performance appraisals with salary increases, created team atmosphere for the department to meet or exceed goals, participated & implemented in a management focus group to develop the criteria for our employee career path, responsible for cash transactions including balancing of cash drawers and daily deposits to the bank ranging from $40,000.00 to $200,000.00.