Natalie Andersson Email & Phone Number

Stay-at-home-mom

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Macquarie Park, New South Wales, Au

Designed, developed, and implemented employee engagement, talent, and change initiatives at Australasia’s leading listed food company• Managed the implementation of the company’s change management strategy and approach• Coached business managers in effectively supporting their teams through organisational structural changes and mitigating employee resistance • Delivered education and training programs to bridge knowledge gaps on business change programs (broadly) and future state roles (specifically)• Identified role impacts and required updates to performance management processes and targets• Assisted in the development and deployment of talent and performance management practices across Australia, New Zealand, and Asia Pacific

Worldwide, Oo

Supported clients in aligning organisation structure and employee capabilities with new business strategies and regulations. Sample client projects included:Role: Defined structure of the Human Resource (HR) function for an Australian, government-owned agency providing family and community services• Analysed organisation charts and position descriptions, and met with senior officers, to complete a current state view of HR's structure, and its strengths/challenges• Defined future HR design options, and associated functional responsibilities and reporting lines, based on the client's strategic business priorities• Presented future options to senior officers, prompting a structural change that fundamentally shifted the agency’s HR operations and service deliveryRole: Developed global training strategy for an Australian-based property management and construction company, to prepare employees for job changes as part of the company’s effort to streamline processes and systems • Articulated key activities and timeline for developing training to support the company’s implementation of new technology systems• Identified key risks and mitigation strategies promoting timely delivery of effective training• Defined roles and responsibilities of project teams and business functions in supporting training efforts• Estimated training resource cost based on analyses of development/delivery effort, and the number of employees and processes requiring trainingRole: Identified role changes and employee training needs resulting from government mandates impacting the operator of Australia's largest electricity network• Conducted stakeholder and change impact assessments to understand the people, process, and technology implications of new restrictions to the company’s market interface• Developed training plan to equip impacted employees with the required knowledge, skills, and capabilities necessary for operating according to new business processes and protocol

Worldwide, Oo

Supported clients in role design, culture transformation, and the planning and delivery of communication and change activities. Sample client projects included:Role: Developed communication strategy and plan to promote employee knowledge and adoption of operating model changes in restaurant chains across the US• Interviewed senior leadership to validate intended structural and role changes resulting from the planned operating model transition• Created a communication strategy to build stakeholder understanding and ownership of the field changes• Developed communication plan and timeline to inform the delivery of appropriate messages to targeted audience groups via existing, preferred communication channelsRole: Defined the future structure, roles, and culture for the IT function of a health insurance service provider• Identified IT functional responsibilities and the type/number of roles required in the new operating model• Developed competency model to define the technical skills required for all IT roles and levels• Mapped employees to newly defined roles based on assessment of current performance against competency requirements• Created employee transition guides to articulate key role changes upon moving from old to new positions• Led employee focus groups to assess gaps between current and ideal culture state, and identify critical business events on which to target behavioural improvement effortsRole: Developed a change management approach and toolkit, referred to as the “Change Playbook," to support sustained success of IT system deployments for a US-based utility company• Developed standard tools/templates to facilitate the client's ongoing, consistent delivery of communication and training related to regular technology upgrades/replacements• Managed offshore resources in the development and deployment of Playbook content as an interactive, user friendly tool on the client’s SharePoint

Chicago, Il, Us

• Created communications for managers and employees around performance management expectations and guidelines• Developed and administered performance feedback surveys, and analysed and interpreted results, to assess developmental needs of leadership• Analysed succession charts and demographic data for internal/external benchmarking purposes and business talent reviews• Generated competency descriptions and results statements for company-wide leadership model and developed plan for implementation• Managed the deployment of the 2009 company-wide employee engagement survey by writing/distributing survey-related communications to employees across the organisation and collaborating with the company's external survey provider to update survey content, troubleshoot administration issues, analyse/interpret data, and summarise results and considerations for functional business leaders

• Developed and facilitated leadership, team building, and change management workshop activities for clients• Administered personality-based, developmental assessments for client teams; Interpreted and summarised results in client-facing reports• Analysed client surveys and focus group data to update role competency requirements, which served as the criteria against which employee performance was measured

Chicago, Il, Us

• Provided customer service and property information to prospective residential buyers during property showings• Coordinated meetings and showings between agents and clients• Prepared purchase documents, contracts, and sales agreements• Streamlined system for storing and organising client and property information

Master Of Arts, Industrial Organizational Psychology

Bachelor Of Arts, Psychology And Business Management