Natalie B. Email & Phone Number

Atlanta, Georgia, United States

- Generate Closing Disclosures for real estate closings – refinances and purchases.- Work with clients, real estate agents, and loan officers to set up closings and ensure client satisfaction with transaction.- Follow up on post-closing issues to clear loan packages and funding.- Frequently praised by outside parties for work and customer service provided.

· Rolling calls, calling out appointments, managing agents' calendars, and sending out submissions.· Read scripts and write character breakdowns for the company database.· Answer and direct calls; exceedingly high call volume.· Assist the administrative department with assorted duties, including: scanning, file management, faxing, and mailings.

Performed opening and closing duties.Helped train new hires on product knowledge.

Selling tickets to customers using PCI ticketing sytem.Upsold packages to customers to increase sales for the company and the experience for the client.Answered and forwarded all of the venue's incoming calls.Scanned tickets of entering patrons.Handled large amounts of cash and balanced til at the end of each shift.

• Effected sales by managing stock levels and forecasting sales based on trends for a store grossing $7 million annually.
• Managed a five person team and supervised a staff of 26.
• Responsible for store operations, including: supply ordering, cleanliness, and monthly deadlines for RTVs and transfers. Used Excel to maintain spreadsheets to track store budget and sales.
• Used problem-solving skills on a daily basis to support employees and management, as well as clients.
• Ensured client satisfaction through well-developed customer service and people skills.

• Upheld the company’s goal of providing a comfortable and attentive atmosphere by receiving visiting associates and clients with efficiency and the aim of meeting all their needs.
• Answered and directed incoming phone calls on a multi-line, multi-extension phone system.
• Set up accounts and input information for new and updated IRA accounts. Handled stock certificates and sensitive client information.
• Multi-tasked very efficiently, processed mail, arranged meetings, and scheduled conference room visits. Used Microsoft Word, Excel, and Outlook on a daily basis.