Natalie Benoit Email & Phone Number

United States

▪ Responsible for acquiring new business accounts and/or enhancing client programs and services to meet changing needs. ▪ Conduct executive level presentations to benefits committees and other senior management levels, introducing plan options and facilitating employer plan objectives.▪ Work with broker or CFO or VP HR or Benefits executives to design benefit plans that meet financial goals, align with total compensation targets and promote employee wellness. ▪ Work with assigned Accounts Manager to ensure quality and productivity targets are measured and that benefit program design are accurately captured in programming for service delivery. ▪ Spearhead client on-site benefit enrollment to promote employee satisfaction and understanding of plan options. ▪ Customize wellness and employee discounts as needed

▪ Developed appropriate case specific strategies for communication with clients and management of accounts; interfaced with Senior Human Resources Leaders and Benefit Managers daily; communicated policy, procedures and benefits changes to clients and brokers; managed, implemented and administered health plans for numerous commercial accounts.▪ Educated client employees on managed care concepts and company plan designs to facilitate their navigation of participating network in a user friendly high satisfaction manner.▪ Retained productive staff through innovative incentive programs.▪ Kept clients informed about new marketing initiatives providing and products.▪ Established broad network of insurance brokers, consultants, satisfied clients, and other contributors to the benefits spectrum of services.

Greater New York City Area

▪ Researched and resolved incoming escalated provider inquiries within contract guidelines; educated providers on new protocols and on policies and procedures, Monitored credentialing data operations to ensure accuracy of demographic, remittance, and contract reimbursement information.▪ Maintained relationships as liaison between United Healthcare and Ancillary network providers for all lines of business.▪ Resolved complaints from subscribers and employer groups regarding possible fraudulent activities by participating providers▪ Conducted provider office visits to ensure site meets contract guidelines.▪ Supported and communicated with Credentialing, Claims and Marketing teams to improve and facilitate provider satisfaction.▪ Investigated and responded to grievances involving Ancillary network providers to ensure regulatory compliance

Master Of Science - Ms, Human Resources Management/Personnel Administration, General

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Delta Sigma Theta, Sorority Inc.