Natalie Berger Email & Phone Number

• Manage client list of over 100 clients worth 1.3 million; serve as main point of contact for higher level support, training and development needs. • Establish proactive client support through outreach and consistency in communication and relationship.• Partner with Product development team to communicate system updates; advocate for client needs with product roadmap.• Utilize software to manage relationships, including Zendesk ticketing software and Churn Zero CRM. • Develop and execute monthly webinar series. • Software and content area expert. • Project management: Identify client needs, establish timelines, ensure deadlines are met, communicate consistently. • Implementation Manager for Study Abroad software.o Establish rapport with client.o Provide in depth system training.o Collaborate with IT departments to set up SSO, automated data setup, and additional software integrations. o Build system to meet client needs and workflow. • Expert in housing and study abroad software use and functionality (Residence Housing Software, Horizons Study Abroad Software).

La Mirada, Ca

• Oversee interpersonal development, health, housing and discipline for 2300 constituents.• Responsible for hiring, training, and supervision of 100 professional and paraprofessional staff.• Oversight of operating budget of $1.5 million annually.• Identify and implement outcome-based programs and policies to fulfill client needs. Evaluate end results and improve programs and practices to better serve constituents. • Work in tandem with HR & Legal Counsel to update and revise departmental housing & employment contracts.• Responsible to draft and revise departmental communication reaching 4000 constituents. • Create and maintain collaborative partnerships with internal and external partners, including Parent Relations, Admissions, Advancement, Auxiliary and Facilities Services, Financial Aid, Office of Campus Engagement and Student Care. • Serve as representative for department on multiple campus wide committees.• Construct strategic plan for crisis response, serve as point person in moments of crisis, oversee follow up to ensure crisis is resolved.• Establish and maintain inter-departmental communications with campus safety, counseling center, admissions, etc.• Experience with client management and customer service; able to receive critical feedback and redirect frustration toward positive outcomes for the consumer through written and verbal responses.

• Train, supervise and mentor a dozen professional and paraprofessional staff. • Create and implement outcomes based educational programming.• Develop partnerships across campus and in the community for the benefit of the consumer.• Oversee budget of $10,000 annually.

Hire, train, and develop seventy-two student leaders.Provide support for freshmen orientation course through grading, lesson planning, and mentoring student leaders. Work in conjunction with the Academic Enrichment Center and Student Support to provide academic and social support to entering freshmen and transfer students.Support Director of First Year Experience administratively.

Teach three quarters of freshman composition, English 101. Responsible to create course syllabus and schedule, teach content, grade assignments, meet one on one with students, and input final grades.

Master Of Arts (M.A.), Higher Education And Student Development

Activities and Societies: Graduate Assistant for First Year Experience Writing Center Consultant Office of Assessment

Bachelor Of Arts (B.A.), Literature

Activities and Societies: Resident Assistant President, English Club Admissions Tour Guide