Natalie (Patton) Bicart Email & Phone Number

- Plan and implement nimble and scalable solutions to improve processes for all patient-facing roles (including Patient Support, Virtual Care, Complex Care, Population Health, Acquisition and Engagement)- Lead cross-functional workgroups focused on process improvement to support a high-quality patient experience regardless of service line- Operationalize health plan and health system partnerships alongside dedicated implementation teams- Project management for large-scale systems and process implementations (see below!)Some greatest hits:- Currently developing our pilot program for hybrid in-person and virtual care dedicated to reducing total medical spend and closing diabetic gaps in care. This pilot leverages the best insights from both our Digital care model (app-based, collaborative and team-based, chronic and reactive acute care) and our Care Delivery model (in-person, PCP-based, complex care). - Implemented Salesforce for our patient-facing teams, resulting in improved patient service SLA's and reduction of administrative errors. This process relied heavily on the incorporation of stakeholder feedback from varied departments, and much time spent developing innovative and user-friendly tools.- Developed pilot and care strategy of Advocacy service offering to enhance the Galileo portfolio of services and deliver a white-glove experience to employer partners and their teams. This pilot has resulted in ~200 hours of time savings and ~$11,000 saved in disputed or negotiated claims to date.

Remote

West Hollywood, California

- Designed multiple process improvement projects across several categories (office organization, referral generation, cross-team communication) to increase productivity while reducing wasted work- Demonstrated warm and empathetic customer service for a high volume of clinical, billing, feedback, and membership inquiries via phone, email, and in-person- Lead the on-boarding of administrative team members through effective and thorough training methods- Strengthened One Medical’s existing enterprise/B2B relationships by hosting intriguing and informative enterprise events

Austin, Tx

• Acted as first point of contact for customers and clients of the venue• Provided superior customer service over the phone, via email, and in-person• Performed data entry/retrieval functions, including the maintenance of existing data files and general clerical support