- Led customer service department for Canadian housewares retailer worth $100MM revenue with 24 GTA locations and web store - Key responsibilities included resolving CS escalations for all locations via phone, email, and live chat, as well as logistics management and real-time online help for web store customers - On-call to support all store locations with customer service process and policy, assist store management teams to prevent escalation- Personally handled all large volume orders placed online

-Built and encouraged a selling atmosphere to meet and exceed sales targets; promoted to support 6 store locations and special projects-Trained and coached staff to continually develop customer service skills and increase productivity, and led recruitment and onboarding for new hires-Applied personalized sales tactics to create a superior shopping experience; responsible for all customer service in high-ticket departments -Led team to win semi-annual Zwilling-Henckel's sales contest 5 of 6 times-Created and executed merchandising planograms

-Trained and coached staff to continually develop customer service skills, increase productivity, and meet and exceed sales targets-Continually sought product knowledge and applied personalized sales tactics to create a superior shopping experience-Created and executed merchandising planograms-Took on management responsibilities in shipping and receiving department when necessary to ensure successful daily operations

- Greeted customers and assisted them with finding the right products using personal product knowledge and open-ended questions- Executed merchandising planograms and seasonal product changeover- Generated restocking lists, retrieved needed product from warehouse or overstock and refilled shelves- Processed POS transactions- Promoted to head cashier; performed nightly till counts and prepared deposits- Ongoing housekeeping of sales floor and staff only areas- Assisted in shipping and receiving when needed; processed inbound purchase orders and store-to-store transfers, damages, outbound transfers, and quality control inspections