- Assist in the planning and execution of the Dayton Holiday Festival, which included: connectingwith, coordinating, and booking food vendors and entertainment for the festival; supervising 18volunteers, greeting and assisting entertainment, and managing craft and information tables.- Responsible for set-up, execution, and breakdown of The Square is Where, a weekday lunchtimeentertainment series held on Courthouse Square in Downtown Dayton.- Support the Events team with… Show more - Assist in the planning and execution of the Dayton Holiday Festival, which included: connectingwith, coordinating, and booking food vendors and entertainment for the festival; supervising 18volunteers, greeting and assisting entertainment, and managing craft and information tables.- Responsible for set-up, execution, and breakdown of The Square is Where, a weekday lunchtimeentertainment series held on Courthouse Square in Downtown Dayton.- Support the Events team with tasks including writing up contracts and covering the reception area. Show less

- Ensured the safety of guests during fireworks and parades at the Magic Kingdom.- Took initiative to assist guests and overall guest flow before, during, and after the nightly fireworks show.- Worked in a team to set up and tear down viewing areas and walkways for parades and fireworks.- Interacted with and assisted guests of all ages from all around the world in creating happy, magical memories.

- Used a register system to efficiently take orders and provide knowledge about the menu to guests.- Distributed silverware and maintained a clean and well-stocked register and beverage area.- Ran pizzas and other food items to guests and bussed empty tables.- Provided excellent and attentive customer service to guests of all ages.- Trained new cashiers on the POS systems, menu information, and daily operational procedures.

Disney College Program- Used register system to perform purchases, returns, and exchanges for guests efficiently.- Interacted with children, adults, and guests of all ages to create happy, magical memories.- Assisted guests while shopping and ensuring a clean and safe shopping experience.- Became a Trainer in June to welcome and teach the newest Cast Members about the company, its values, its POS system, and being a Cast Member. - Providing regulatory training for Cast… Show more Disney College Program- Used register system to perform purchases, returns, and exchanges for guests efficiently.- Interacted with children, adults, and guests of all ages to create happy, magical memories.- Assisted guests while shopping and ensuring a clean and safe shopping experience.- Became a Trainer in June to welcome and teach the newest Cast Members about the company, its values, its POS system, and being a Cast Member. - Providing regulatory training for Cast Members as needed. Show less

- Led a team of 7-12 associates in the Guest Services Office and Tickets Office- delegated tasks, ensured cleanliness and efficiency, and made sure associates were providing timely, quality service to guests.- Attended regular leadership meetings and ensured all operations in the office were timely, accurate, and communicated effectively.- Exercised guest recovery and problem-solving to ensure guests had a positive experience.

- Rotated through multiple locations throughout the park to ensure a positive experience for guests.- Discussed any and all types of issues, comments, and concerns with guests at various locations throughout the park.- Used multiple computer systems to renew, sell, redeem, and fix any and all issues regarding season passes, drink, and dining plans.- Issued passes through the Boarding Pass Program for Guests who may require accommodations.- Worked in the Call/Communication Center… Show more - Rotated through multiple locations throughout the park to ensure a positive experience for guests.- Discussed any and all types of issues, comments, and concerns with guests at various locations throughout the park.- Used multiple computer systems to renew, sell, redeem, and fix any and all issues regarding season passes, drink, and dining plans.- Issued passes through the Boarding Pass Program for Guests who may require accommodations.- Worked in the Call/Communication Center to answer questions, and address comments and concerns of guests over the phone and through online-submitted tickets. Show less

- Contribute to a team to ensure the store is clean and safe for all customers.- Consistently exceed sales and brand loyalty goals as main cashier.- Efficiently process purchases, returns, and exchanges using cash registers and iPads.- Greet and assist customers while shopping.