Natalie Britton Email & Phone Number

South West Wales

• Responsibilities:
• Member of Senior Management Team
• Write monthly board report / papers and attend bimonthly board meetings
• Lead Engineering, HSSEQ, Estate & Facilities, Pembroke Dock Ferry Terminal, Pembroke Port, Milford Marina, Milford Fish Docks teams, 100+ personnelAchievements:
• Regular engagement with front line team members through operational walkabouts
• Resilient operations through Covid 19

South West Wales

• Responsibilities:
• Lead Pembroke Dock Ferry Terminal, Pembroke Port, Milford Marina and Milford Fish Docks teams, 74 personnelAchievements:
• Developed KPI scorecard to provide visibility and identify opportunities to develop business
• Led completion of self-audit to identify gaps in operational documentation based on task criticality
• Identified gap in demonstration of competency, building competency management system to address
• Led development of plant and fixed asset register to ensure compliance with regulatory requirements

Pembroke Dock

• Responsibilities:
• Lead harbour towage and line boat services, 170 personnelAchievements:
• Quickly built good working relationships with stakeholders by listening and asking questions to understand their needs
• In a lean operational environment identified and implement a series of quick wins ego Developed operational business plan and aligned KPI scorecardo Introduced daily operational meetings and issued weekly newsletter.

Milford Haven, Pembrokeshire

• Responsibilities:
• Complete a refinery organisation review and develop optimised organisation structure
• Lead HR, Training, IT, Purchasing and Laboratory Teams
• Strategic member site management teamAchievements:
• Conversed with a broad section of the site to identify major issues and identify improvement opportunities
• Developed new organisation structure based on strengths of individuals, identified and addressed business improvement opportunities

Milford Haven, Pembrokeshire

• Responsibilities:
• Led the Planning and Optimisation team – Planning, Scheduling, Oil & Excise Accounts, Laboratory
• Coached and mentored direct reports to higher individual and team performances
• Member site management teamAchievements:
• Developed a lean based improvement plan to focus team activities, following brainstorming / discussion / prioritisation with team members, and “customers” of the team - Operations and Supply
• Team took over the development of the production plan from Supply, moved to a 3 month planning perspective, implemented a new LP, increased the number of approved crudes, built constructive and facilitative.

Milford Haven, Pembrokeshire

• Responsibilities:
• Led the Oil Movement and Jetty teamAchievements:
• Established monthly direct report team meetings to ensure direction was developed, agreed and fully supported by those implementing and to ensure a consistent message was communicated through shift teams
• Issued weekly update to ensure all shift members were aware of priorities, issue resolution, project status
• Drove a step change in housekeeping within the area
• Led jetty efficiency brainstorm and then gained the refinery support and resources to capture opportunities

Milford Haven, Pembrokeshire

• Responsibilities:
• Led a variety of projects for the Technical and Refinery ManagersAchievements:
• Led mixed Operations and Maintenance team to implement improvements to the permit to work system including permit requests, risk assessments and process walkthroughs taking place in advance of permit issue
• By process mapping and data gathering fully understood the surge issues at the jetty, identified the root cause to enable solution development
• Led safety work shop with contractor and MHR supervisors prior to T&I, completed daily permit audits, addressed specific safety issues as they occurred, facilitated area T&I lessons learnt session

Barry, South Wales

• Responsibilities:
• Led and managed the Quality and Logistics team
• Member senior site management teamAchievements:
• Brought separate business aligned teams into 1 single optimised site team, used Operational Excellence and 6 sigma approach to develop and implement a customer focused, measurable strategy for the team
• Implemented global initiative to improve use of SAP in planning and scheduling
• Drove re-initiation of Responsible Care Program, leading to the development of a safety management system, co-ordinating and aligning initiatives, increasing the identification and resolution of safety issues

Barry, South Wales

• Responsibilities:
• Led team of 30 personnel to implement operational excellence in 4 areas (Business Management Systems, Production & Traffic, Maintenance, Portfolio Management) with external consultants, Celerant
• Used project management tools to deliver the project in an aggressive 40 week time frameAchievements:
• Facilitated removal of barriers facing the team, gained resource and support from Site management team as required to implement the project
• Met project objectives of increased process stability and reliability, individuals held clearly accountable for performance and resources transparently prioritised through implemented management systems
• Sustainability - implemented a large degree of change yet the site took ownership and continued to develop and improve outputs after project completion

Barry, South Wales

• Responsibilities:o Led and managed the Basics Planning & Scheduling and Quality Teamo Team - received customer orders and developed production plans, managed customer complaints and drove quality improvement within the.
• Implemented formal management of vendor quality issues through SAP vendor quality notifications. Worked with the production units and purchasing departments to implement
• Led 6 sigma project to eliminate accounting issues due to poor reliability of automated mass balance tool. Key area was identification of issues through FMEA with team of experts and implementing solutions.
• Developed and implemented Planning & Scheduling training program to enable team changes without customer impact
• Managed situation where demand greater than supply of product. Worked with the global planner and sales professionals to prioritise customers and allocate the product that we had available.

Barry, South Wales

• Responsibilities:o Investigated and implemented corrective actions for customer complaintso Actively increased quality awareness within Fluids and Basics departments, and supported manufacturing engineers to supply.
• Investigated customer complaints, decreased the response time from 35 to 7 days. Resolved long term outstanding quality issues meeting the needs of a key customer
• Initiated and gained resource for five 6 sigma projects, active team member, successfully eliminated quality issues from the final product
• Reduced block stock by 75% by tracking, publicising, gaining buy-in and directing re-work
• With 3 days notice travelled to Asia to successfully lead the commissioning of dedicated Dow Corning storage tanks, tanker loading facilities and packaging line at a 3rd party terminal

Barry, South Wales

• Responsibilities:o Supported operators with day to day running of the processo Planned and led shutdownAchievements:
• Facilitated interaction between global FBR process experts and production operators, leading to a post start-up increase in feed rate of 20%
• Developed procedures and realistic shutdown, process equipment preparation, work plan and start-up Gantt charts which led to a safe on-time shutdown

Barry, South Wales

• Responsibilities:o Led electrical, instrument, analyser and systems check out of new fluidised bed reactor planto Led operator shift during start-up phaseAchievements:
• Led a team of instrument, analyser and systems technicians/engineers to check out on plan IO loops (control, monitoring, ESD protection, PLCs (Programmable Logic Controllers), motors and analysers)
• On shift for a period of 9 months, leading a team of 5 operators during the commissioning phase. Responsible for operator training and assessments. Led the shift during process start-up.

Barry, South Wales

• Responsibilities:o Improvement project identification, development and implementationAchievements:
• Led vessel preparations for internal integrity inspections - developed SOP, risk assessment, safely implemented and re-commissioned storage tanks
• Completed HAZOPs for re-vamp of distillation process as part of major 4 fold expansion

Barry, South Wales

• Responsibilities:o Support operators with day to day running of the processAchievements:
• Developed SOP and risk assessment for safe quenching of spent catalyst without environmental impact
• Provided confidence in process analysers reducing need for analytical laboratory testing