Natalie Burton Email and Phone Number

As an Account Manager I assist businesses with the procurement of all types of office supplies including, but not limited to:- Paper- Furniture- Facilities and breakroom supplies- Ink and Toner- Tech and tech accessories

As an Account Manager in the Promotional Products Industry, I provide businesses with ideas and options to promote their brand to their partners and clients using marketing materials- Learn and adapt core brand values to ensure promotional items are in line with brand strategy- Use industry knowledge to suggest trending products and solutions to meet business marketing goals- Build strong relationships and provide excellent Customer Service

As Account Manager for Staples Promotional Products (formerly Accolade Promotion Group) , I market promotional products and provide brand consulting to businesses that range from Starter to Enterprise. My responsibilities include but are not limited to:- Establishing and maintaining relationships with new and existing clients - Researching marketing and promotional products tailored to each client- Working closely and efficiently in a multidisciplinary office to provide branding solutions for clients- Increasing sales within existing customer base by marketing, networking and thinking proactively- Responsible for ensuring revenue goals are achieved and profit growth

•Increase sales through proactive activities such as customer visits, calls, marketing and delivering an exceptional level of customer service. •Secure new accounts through networking and prospecting. •Research and prepare quotes to ensure maximum profit and market competitiveness. •Increase sales by staying current with new products and trends as well as developing an awareness of customer requirements/preferences and changes in the local market, competitors and industry. •Assist in the development and maintenance of the brand by utilizing promotional materials to introduce and increase customer knowledge in the local market. •Ensure customers have complete satisfaction with their experiences. Respond immediately to inquiries, issues and customer complaints. •Act as a liaison with customers with regards to invoicing and service problems. •Add value to the customer experience by developing a thorough understanding of their business, project and/or operational requirements. •Advise the customer on the best product(s) to accomplish objectives. •Provide creative solutions to exceed the customer expectations.

• Compile department productivity and trending data on a daily, weekly and monthly basis• Approve Customer Goodwill Assistance towards vehicle repairs, compensation or vehicle buy back scenarios• Manage Customer escalated concerns• Provide empathetic, Customer-focused support relating to a wide variety of Customer concerns and inquires in a methodical, efficient, process oriented manner• Thoroughly and promptly investigate Customer concerns by gathering, verifying and summarizing relevant details from all practical sources• Collaborate with Subaru Canada Inc. (SCI) personnel (field managers, technical help-line specialists, quality assurance personnel and Customer loyalty staff) to determine how best to resolve specific Customer issue• Maintain contact with Customers throughout the resolution process and follow up with SCI and dealership personal to ensure that commitments are fulfilled and communicated to all stakeholders• Translation of French to English correspondence from Customers and dealerships as required• Identify and proactively inform senior management of key Customer issues to ensure that appropriate actions and countermeasures are implemented• Assist researching and draft ‘standard’ response to frequently asked questions (FAQ’s)• Assist in compiling positive and engaging Customer stories for the ‘My Story’ page on Corporate website

• Responsible for all existing client account management• Ensured constant client satisfaction with company services through continued communication and regular site visits promoting company awareness• Coordinated all incoming requests for service and developed pricing and bid tenders• Facilitated and represented company in trade shows and proposal presentations• Direct Manager of all communications, mobile and uniformed security officers• Scheduling all permanent, special event and temporary sites and coverage• Directly delegated, organized, and coordinated all communications and uniformed security officers’ duties and responsibilities