Natalie Capili Email & Phone Number

Concord, California, United States

•Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.

San Francisco Bay Area

•Manage and streamline special Heroku projects across cross functional teams•Develop process for the Heroku organization’s migration to Slack to allow for minimal disruption to current workflows•Coordinate 100+ work items for operation reports to assist in the Heroku organization’s migration from Librato to Honeycomb

•Grew company profit by adding stream of revenue from upsells resulting in over $60,000 additional revenue per year which is 300% more than average while also enrolling 2,000 Hilton Honors each year which helped reduce commission in the future•Actively pursued personal learning and development opportunities by working with teammates to share best practices for better engagement with guest and sales to help the hotel increase revenue•Responsible for the assurance of fast and pleasant customer service in an overwhelming environment•Participated in training for service-based sales consulting and the "Maximizing Your Impact" program

San Francisco Bay Area

•Ability to manage multiple appointments •Experience with networking and building clientele •Ability to listen and pay attention to detail in order to deliver satisfactory results•Incorporated creativity and a wide range of techniques to produce camera ready effects makeup •Demonstrated entrepreneurial spirit and created personalized, experiences with clients

•Created and implemented daily statistical reports, which reduced inaccuracies and provided management with an important decision-making tool.•Managed corporate accounts with local negotiated discounted rates and build on corporate relationships. •Answer customer inquiries and resolves issues promptly •Seeks opportunities to maximize revenue•Oversaw inventory projects and development of sales and marketing materials•Maintain proper communication and relations with other hotels around the area so that both properties may function cohesively in a joint effort to sell out•Manage the hotels social media and guest review responses via TripAdvisor, Google+, Yelp, Guestfolio

Project Management

Activities and Societies: Year Up is a non-profit organization that is an intensive one-year workforce development program that teaches.

Psychology