Natalie Miller Email & Phone Number

Manage a production support BSA team supporting various applications (IBM mainframe, Web and .Net). Set strategic goals for teams to streamline processes and improve their skills. Act as subject matter expert in multiple areas of business processes and system knowledge to ensure high-quality requirements. Provide quality results in a fast-paced environment. Demonstrate consistent focus on process improvement and problem solving and execute solutions for business needs. Maintain a… Show more Manage a production support BSA team supporting various applications (IBM mainframe, Web and .Net). Set strategic goals for teams to streamline processes and improve their skills. Act as subject matter expert in multiple areas of business processes and system knowledge to ensure high-quality requirements. Provide quality results in a fast-paced environment. Demonstrate consistent focus on process improvement and problem solving and execute solutions for business needs. Maintain a productive partnership with external and internal customers. Experienced in building and retaining highly functional teams. Collaborate with peer managers to ensure continual progression of output. Create and maintain IT Standards and Procedures. Show less

Manage IT resource demands and requests by developing resource forecasts, monitoring resource allocation and utilization, monitoring compliance with service level agreements and providing organized reports to facilitate demand planning analysis and decision making. Provide feedback, mentoring and escalation resolution to ensure alignment of deliverable dates, project costs and overall IT portfolio success. Managing an annual project budget of $3.5 million.

Orange County, California Area

Manage IT resource demands and requests by developing resource forecasts, monitoring resource allocation and utilization, monitoring compliance with service level agreements and providing organized reports to facilitate demand planning analysis and decision making. Provide feedback, mentoring and escalation resolution to ensure alignment of deliverable dates, project costs and overall IT portfolio success. Managing an annual project budget of $3.5 million.

Irvine, Ca

Over 20 years of solid management experience in Operations and IT. Experience includes over 11 years of managing teams of business system analysts for large projects, client/Product enhancements and production support for various applications (IBM mainframe, Web and .Net). Set strategic goals for teams to streamline processes and improve their skills. Acted as subject matter expert in multiple areas of business processes and system knowledge to ensure high-quality requirements. Led various… Show more Over 20 years of solid management experience in Operations and IT. Experience includes over 11 years of managing teams of business system analysts for large projects, client/Product enhancements and production support for various applications (IBM mainframe, Web and .Net). Set strategic goals for teams to streamline processes and improve their skills. Acted as subject matter expert in multiple areas of business processes and system knowledge to ensure high-quality requirements. Led various cross-functional teams and peer groups. Provided quality results in a fast-paced environment. Demonstrated consistent focus on process improvement and problem solving and executed solutions for business needs. Maintained a productive partnership with external and internal customers. Led multiple system conversions to new task tracking tools that set the standard for subsequent waves. Experienced in building and retaining highly functional teams. Collaborated with peer managers to ensure continual progression of output. Created and maintained IT Standards and Procedures. Show less

Managed four units who provided operational services (letter text, exception processing, report distribution and security) for internal and external clients. These units supported exception processing and lender services to 31 lenders generating an annual earned premium of approximately $33 million. Additional Roles: Implementation Manager, Premium Reconciliation, Account Manager