Natalie Douglas Email and Phone Number

• Manage multiple short-term complimentary projects from beginning to end while ensuring a positive experience with all customer interactions.• Collaborate with various cross-functional teams to achieve project objectives within established timeframes. Resolve issues immediately to ensure every assignment is ready for implementation while addressing the needs and concerns of the stakeholder expectations.• Remain current on the project status by maintaining regular communication with team members and stakeholders and utilizing tools to track progress and milestones.• Demonstrate a customer-centric mindset while multitasking using tools such as Salesforce and other CRM systems and Excel for accurate reporting and data management.• Proven track record of efficiently delivering high-level client satisfaction, enhancing overall project outcomes.

• A dedicated Support Coordinator who assisted Bulk Property Managers, Homeowners Associations (HOAs), and Management Companies with escalated inquiries and supported the Florida Region leadership team in various administrative and analytical tasks.• Leadership Support: Collaborate with the Florida Region leadership team on inquiries, research, audits, tracking, reconciliation, and reporting, contributing to effective decision-making.• Inquiry Management: Process and manage a high volume of inquiries efficiently, maximizing response times and ensuring excellent customer service.• Revenue Collection: Research unreported and unpaid accounts, facilitating timely revenue collection through effective communication with distributors.

• Administrative Support: Assist legal staff with daily tasks, ensuring efficient operations within the office.• Correspondence Management: Compose and manage letters, emails, and billing communications. • Organize and set up meetings, liaising with internal and external stakeholders as needed.• Event Coordination: Coordinate litigation conferences and luncheons, including logistics and catering arrangements.• Technical Proficiency: Utilize Microsoft Office Suite (Word, Excel, Outlook) and I-Manage for effective document management and communication.

• In this role, I provided comprehensive administrative support to the President and Office Manager, ensuring smooth operational flow across the organization. • Financial Management: Prepare and process bank deposits, ensuring accurate entry of all payments into the accounting system. Responsibilities include handling invoices, credit card transactions, gas billing, and contract management, as well as reconciling the LA Fitness, Home Depot accounts, and FSR Residential properties.• Accounts Management: Oversee accounts receivable (A/R) and assist with proposals while also supporting accounts payable (A/P) processes, payroll, and mail distribution.