Natalie Dow Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

- Founding member of net-new Strategy team with charter of organizational effectiveness across global Enablement team of 500- Set up quarterly Organizational Effectiveness Review with leadership team to drive inspection & surface opportunities to be more effective as a global Enablement team with qualitative & quantitative data - Working across leadership & cross-functional teams, built primary demand & capacity models for 4 global Enablement teams- Identify, create & incubate priority processes with the leadership team to align on how work flows through our organization & to our V2MOM priorities. Ensure dots are connecting & the right teams are at the table, identifying ways to work together, documenting alignments & reporting back to leadership team- Moved process from spreadsheets & slides in 120 days from initial discovery call to pilot to global launch in Org62 with aligned planning timeline across global Enablement, M&A enablement teams & Sales Programs to provide single source of truth, real-time insights & closer alignment in partnering with internal sales & business leaders

San Francisco, California, Us

- 15 person Enablement team supported 1200 .Org team, including 600 SE, Sales & Leadership team with charter to accelerate SFDO distribution productivity to maximize every customer interaction to drive Pipegen & ACV- Partnered with data science team to launch Accountability & Onboarding Performance Tableau Dashboard to leverage findings to align all onboarding & ongoing enablement programs with data-driven results- Aligned with Strategy & Exec Leadership teams to launch focused forecast leadership adoption for weekly forecast calls, leading to more accurate forecast planning, adoption increased to 78% within first week of enablement programming- Managed & was responsible for adoption of sales tech tools, launched new hire training program & documentation in FY22- Supported production of monthly ongoing enablement sessions & 2 flagship enablement events with 650+ attendees; led efforts to drive data-driven results for every enablement session, 1 highlight: $1.2M PipeGen in EMEA specific session- Led EVP initiative for quarterly volunteering, created a committee & launched to 490 participants with 79 hours logged in first 60 days

San Francisco, California, Us

Modern Sales Pros is the world's largest community for leaders in sales, operations, enablement and related disciplines. Our mission is to help our community learn how to solve the biggest challenges they face (and would otherwise bang their head against the wall trying to solve). Our 15,000 members learn from each other through our online message board and through amazing in-person events.

San Francisco, California, Us

- Led cross-functional meetings, including: leadership forecasting, QBRs, deal review, capacity planning for 40% growth targets- GTM management of quarterly goals, quotas & dashboard alignment for visibility across company, including Executive team- Managed Deal Desk team, laid groundwork to scale processes & approvals as Heap doubled sales team in 2021- Developed & executed, using data to drive decisions, to implement intelligent Account scoring & segmentation for global territory assignments- Performed analysis of Heap’s TAM & penetration in specific markets to provide guidance for new segmentation & expansion plans- Managed & triaged all sales & Salesforce requests, including Account management plan, execution into systems & communications- Managed & integrated business data vendors (DataFox, Outreach, ChiliPiper, Gong, ZoomInfo..), including onboard all GTM team to tools, hosting SFDC training & present first-at-Heap Rules of Engagement documentation

San Francisco, Ca, Us

- Early stage employee that helped operationalize the national sales team, closed Series B in Q4 2018 with $25MM in funding & accomplished over $100M in prescription revenue at end of 2018, worked closely with the CEO & Executive team to ensure we met our Board targets monthly, quarterly, annually- Built out tools & reporting (Salesforce, MapAnything, Looker, Mode, Slack, training plans, internal software) to enable the sales team, worked with our IT, Engineering & Design teams on requirements & launched to scale in our rapid growth phase - 20x year over year- Strategic leader in the hiring & build out of Sales & Account Manager roles as we scaled nationwide including new hire training program, Mode Analytics forecasting, quota & territory in Salesforce, performance planning & planned quarterly off-sites- Full cycle - business development, established new partnerships, expanded to new verticals, managed internal change requirements, enabled the sales team to implement & leading post-memorandum reviews

San Francisco, Ca, Us

Needham, Ma, Us

• Coordinated and planned annual Global Sales Conferences for internal Sales teams of 90 in both London and San Francisco• Led revamp of internal knowledge base system to align with new processes under TripAdvisor • Created and rolled out new hire training plan as well as conducted ongoing training for global Sales team• Managed Sales Operations project request queue, including triage & monitoring SLA goals• Logistical management of API initiative as well as the liaison between Product and Sales team• Partnered with the Customer Service team to triage and facilitate issue escalations

San Francisco, California, Us

• Trained new employees, led ongoing internal systems trainings, and provided support for 400+ Sales Org• Continuous creation and optimization of reports and dashboards to align results with company initiatives• Data maintenance, enhancement, and list management analysis that provided smart business recommendations• Microstrategy reporting and analysis to Executive team on ongoing International Expansion initiative• Creation of new global Sales Post-Implementation team - onboarded and transitioned 70 employees into new roles, led creation of new processes, identified software needs, created goals and managed ongoing performance management of results, forecasting, and modeling - led to 30% increase in forecasted sales for FY 2017• Managed moving pricing approval structure into CRM (Salesforce) from email system - created the new process documentation, trained the Executive staff & 400+ Sales Org, created reports and Dashboards, and continual enhancements, all leading to discount pricing awareness and transparency across teams and a decrease in contract execution time• Researched and negotiated software purchase for 70+ global Operations team conducting the rollout and training across teams, languages, and specific regional needs, resulting in the improvement of global customer facing interactions, 150+ daily• Partnered with the Finance Team and Sales Executives to align on worldwide headcount budget forecasting

San Francisco, California, Us

• Logistical management of OpenTable installations• Maintained and coordinated installation resource schedules• Distribution and collection of pre-installation material from each new customer• Configured internal systems to prepare a restaurant to be featured on OpenTable• Coordinated all third party hardware/software installation logistics• Provided all relevant installation information to Field Operations staff• Prepared Salesforce reports on Field Operations activity• Received and scheduled site Field Operations site visit requests from other departments

San Francisco, Ca, Us

• Personally styled 60+ clients on a weekly basis• Wrote thoughtful and personalized notes included in every Fix• Provided feedback and participated in studies to improve the client experience• Set my own schedule and managed personal stylist goals

Seattle, Washington, Us

● Worked in a commission-­based environment, managed own business and customers, reflecting company reputation by providing high levels of customer service.● Exceeded sales goals by creating relationships and encouraged repeat business.

San Francisco, California, Us

• Assisted internal Salesforce employees with any IT concerns via phone, Salesforce ticketing system, emails• Triage queue manager for team of 40+ analysts supporting a 12,000+ employee company• Recreated queue management responsibilities, goals, and metrics• Built reports and dashboards to track analyst productivity• Built out Tier One support team for ExactTarget (Salesforce acquired company of 2,000+ employees)• Reviewed resumes, conducted phone and in-person interviews• Participated in social hiring process for the Portland hub

San Diego, Ca, Us

• Worked 15 hours per week while enrolled at USD full-time• Assisted students with hardware and software set-up• Helped walk-in customers and answered telephones• Assessed and troubleshooted computers• Marketed for IT Department• Reviewed resumes, held phone and in-person interviews, extended offers

Portland, Oregon, Us

• Oversaw hostel activities• Prepared rooms, provided tours to new and prospective guests• Supported hostel staff and management• Coordinated weekly activities for hostel guests and local residents, up to 100 in attendance

Bachelor Of Business Administration (Bba), International Business, French

Bachelor Of Business Administration (Bba), International Marketing, Organizational Behavior

Bachelor Of Business Administration (Bba), Business, French

International Business, International Business