Natalie Dowd Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

Washington, District Of Columbia, United States

Washington D.C. Metro Area

• Communicates between the client and software development team to resolve user issues• Assists customers effectively by answering questions through phone, live chat and email for our various services, including Docket Alarm, Fastcase Legal Research and previously Fastcase BK • Work on various large projects including data QA and migrating users to a new software• Managed the logistics for all conferences attended by members of the company

Rockville, Md

• Provided software training and customer support to clients on their patent and annuity management systems• Conducted thorough QA testing reports with software developers that focus on functionality and user experience

County Dublin, Ireland

• Used HTML5, CSS and JavaScript to create webpages in Wordpress• Created webpages based off of designs sent by clients

Greater St. Louis Area

• Assisted lawyers and paralegals in day-to-day tasks such as keeping files organized and indexed• Prepared evidence for presentation to juries by listening to directions given by lawyers

Granite City, Illinois

• Utilized consensus building and solution oriented focus to deal with diverse customer base • Developed a system with team members in order to promote efficient sales• Ensured consistent communication between offices in a fast paced environment

Bachelor'S Degree, Informatics, Senior

Activities and Societies: Chi Omega, Indiana University Dance Marathon

Education record